Senior Manager - Program & Project Management

Primary

Very Good communication

This is production support to work with 24x7 members operating from Offshore resources

Have worked in infra tools upgrades installation kind of projects

Perform Change validations and internal change management

Should run the handover call to ensure the next shift has all the information

Check emails and make sure all the emails are responded

SNOW ticket quality to be audit and regular check to be performed

Follow up on backlogs and reduce them to zero

Track and coordinate for vulnerabilities updates and closure

Ensure the attendance in shifts

Lead issue triage and coordinate with development infrastructure cloud database and vendor teams

Drive resolution within agreed SLAs

Ensure Root Cause Analysis RCA is initiated and tracked for major issues

Environment Tools upgrades planning tracking and execution

Track delivery commitments dependencies and action items

Maintain status trackers issue logs and risk registers

Communicate risks blockers and mitigation plans promptly

Manage leadership updates during critical incidents and project milestones

Maintain a single source of truth for shift activities

Recommend process improvements monitoring enhancements and runbook updates

Track and bring to closure all vulnerabilities upgrades changes and projects

Secondary

Ticket trends and analysis to be facilitated

Facilitate INC to PBM ticket mapping

Ensure adherence to project processes standards and documentation requirements

Run the month end processing by coordinating with the team and track the activities

Identify recurring issues and automation opportunities

Drive reduction in manual effort and operational risks

Share lessons learned across teams