Senior Manager - Internal Communications

Job Description

Senior Manager, Internal Communications – U.S.


As Senior Manager, Internal Communications – U.S., you will manage internal communications planning and delivery supporting GardaWorld's U.S. businesses and work closely with the newly established U.S. Center of Excellence.
Reporting to the Vice President, Global Communications, you will manage a team of communicators and partner with leaders across GardaWorld Security U.S., BEST Crowd Management, ECAM and Crisis24 to translate business strategy, transformation priorities and operational objectives into clear, practical communications that drive employee understanding, alignment and action.
You will coordinate with embedded internal communications resources across the U.S. businesses to align plans, content and delivery, improving consistency while keeping communications relevant to the distinct needs of each business.
This role requires strong business judgment, stakeholder management and a hands-on approach. You will contribute to communications strategy, develop and execute communications plans, support leaders through change and personally deliver high-quality content in a fast-moving, entrepreneurial and high-growth environment.

• Competitive Salary: $150,000 - $165,000 annually
• Location: Boca Raton, FL
• Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

• Develop and execute integrated internal communications plans for GardaWorld's U.S. businesses, translating the direction set by the Vice President, Global Communications into programs aligned with business unit priorities and GardaWorld's broader strategic and financial objectives.
• Partner with the U.S. Center of Excellence and business stakeholders to translate growth, operational excellence, organizational effectiveness and transformation priorities into actionable communications plans and deliverables.
• Develop a deep understanding of the strategy, operating model, financial objectives and challenges of each business to connect communications directly to desired business outcomes.
• Work regularly with business leaders and key stakeholders to identify communications needs, coordinate priorities and ensure consistent messaging, escalating sensitive issues or competing priorities to the Vice President, Global Communications.
• Manage communications calendars, approval processes and planning routines across the U.S. businesses in line with Global Communications standards and priorities.

• Develop communications that help employees understand the company's strategy, business priorities, performance expectations and the role they play in achieving them.
• Manage the development and delivery of communications for business transformation, organizational change, integrations, new operating models and other strategic initiatives, working with project owners and Global Communications to support understanding, adoption and accountability.
• Develop initiatives that strengthen employee engagement, recognition, collaboration and pride while reinforcing GardaWorld's entrepreneurial and performance-oriented culture.
• Partner with business leaders and Human Resources to identify employee communication needs and deliver communications that support business performance and the employee experience.

• Provide practical communications guidance to business leaders on messaging, employee engagement and delivery approaches, seeking direction from the Vice President, Global Communications on sensitive or high-impact matters.
• Develop executive communications including leadership messages, presentations, talking points, town halls and other employee-facing communications.
• Help leaders communicate complex business, operational and financial priorities in a clear, authentic and actionable way.
• Develop tools, templates and guidance that help leaders communicate consistently and effectively across the U.S. businesses.

• Manage the day-to-day operation and improvement of internal communications channels, including SharePoint, newsletters and email communications, Microsoft Viva Connections and collaboration platforms.
• Ensure channels effectively connect employees with relevant business information, leadership communications, company updates, policies and announcements.
• Recommend and implement channel improvements that increase employee reach, engagement and connection across a geographically dispersed workforce.
• Write, edit and coordinate the production of compelling internal content across written, digital, video and presentation formats, ensuring accuracy, relevance and consistency.

• Track and report on KPIs agreed with Global Communications to measure the reach, understanding, engagement and effectiveness of internal communications.
• Use data, employee feedback and business insights to continuously improve communications strategies, channels and initiatives.
• Assess whether communications are contributing to desired business and employee outcomes, moving beyond activity-based measures wherever possible.
• Contribute to best-practice sharing and continuous improvement across the Global Communications function.

• Manage, coach and support the development of internal communications team members supporting the U.S. businesses.
• Coordinate day-to-day priorities, shared plans and deliverables with embedded communications resources while keeping their work connected to business and operational needs.
• Build strong relationships across the U.S. Center of Excellence, business leadership, Human Resources, Finance, Legal, Marketing and other functions.
• Foster a performance-oriented culture focused on business impact, collaboration, accountability, quality and timely execution.
• Manage workloads, timelines and communications resources across concurrent initiatives, recommending priority adjustments to the Vice President, Global Communications when needed.
• Perform other duties as assigned.

• Authorized to work in the United States
• Degree in Communications, Business or a related field, or equivalent experience, with a minimum of 7 years of progressive corporate communications experience.
• Strong internal communications experience within a large, complex or multi-business organization; B2B or operational experience is strongly preferred.
• Proven ability to partner with senior leaders and translate business strategy into clear employee communications and actionable delivery plans.
• Strong business acumen with the ability to connect communications strategies to business, operational and organizational outcomes.
• Experience developing and delivering change, transformation and/or integration communications.
• Experience managing and coaching communications professionals, coordinating cross-functional projects and influencing stakeholders across businesses.
• Exceptional writing, storytelling and executive communication skills, combined with strong judgment and attention to detail.
• Highly adaptable and hands-on, with the ability to manage multiple priorities and deliver in a fast-paced, entrepreneurial environment.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

• City: Boca Raton
• State: Florida
• Zip Code: 33431
• Branch Phone Number: 724-672-5380
• Branch: Corporate
• Hours Type: Full Time
• Pay Rate: 150000 - 165000
• Job Code: 0011 Human Resources Manager
• Sponsorship Request: None
• What Apply process do you want?: Job Sync
• Job Family: Corporate