Senior Living Advisor - FT

The Cedars is looking for a full-time Senior Living Advisor to join our team!

Join our team and enjoy outstanding benefits!

At Bluestem Communities, we value our full-time team members and offer a benefits package designed to support both your personal and professional well-being. As a full-time employee you can enjoy the following benefits:

Health and insurance

• Health, dental and vision insurance
• Flexible Spending Accounts (medical & childcare available)
• AFLAC products
• Voluntary life insurance

Financial wellness

• 401(k) plan with company match
• Gradifi student loan payment program
• Payactiv: Early access to earned wages

Company-paid benefits

• Group term life and AD&D insurance
• Short-term disability insurance
• Employee Assistance Program (EAP)

Time off and perks

• Paid Time Off (PTO) andsix (6) paid holidays
• Bluestem Wellness Center membership
• Meal discounts at our dining locations

Our benefits are designed to help you thrive both personally and professionally. Explorethe full range of benefits and learn more about how Bluestem Communities can be the right fit for you—visit ourCareers page today!

Position Overview:

The primary responsibility of the Senior Living Advisor for Independent Living is to meet with prospective residents, providing a tour of available homes or apartments, gaining an understanding of their specific interests related to social, fiscal and health needs. The SLA will manage the independent living priority waiting list, coordinate sales events, tours and lead generation. The SLA will partner with the Independent Living and Marketing Team to achieve sales and inventory goals.

Essential Job Functions:

Independent Living Sales Management

• Direct management of independent living priority waiting list for all homes and neighborhoods within Bluestem independent living at The Cedars.
  • • Establish goals and objectives to increase occupancy and waitlist.
• Direct management of sales and promotion process to all areas of The Cedars Independent Living.
  • • Punctually follow up with sales inquiries and maintain schedule flexibility as needed. Occasional weekend or evening hours may occur to connect with prospects at a convenient time for them.
  • Perform campus tours and educate prospects on independent living offerings and services, then guide them into the most appropriate campus fit related to their social, financial and health needs.

• Consistently utilize the Customer Relationship Management (CRM) system to track all prospect interactions and ensure adherence to the defined sales process.
  •  Maintain accurate and up-to-date records in the CRM.
  • Coordinate reports and entry projects with other staff as needed. 
• Manage independent living vacancy report and share with executive staff monthly.
• Manage weekly independent living information updates for transitions meetings for each campus.
  • Partner with Bluestem-wide Senior Living Advisor Team (SLAT), Marketing Team, and Independent Living Team (ILT) to achieve sales and census goals to maintain a fiscally responsible sales structure for the sustainability of Bluestem. Work closely with Senior Living Advisor of Assisted Living and serve as secondary contact, acting as a backup when needed.
• Maintain familiarity with independent living home inventory and sales procedures at The Cedars.
• Understand promotional details unique to neighborhoods, home types, contracts, policies, home refurbishment plans and home closing processes.
• Create smooth transitions for prospects, once a commitment is reached and contract is signed, complete refurbishments and home closing processes.
  • Maintain unit master lists for property inventory.
  • Build and manage library of photographed homes refurbished for closing.
• Continued education and development related to the sales process and senior demographic.

Independent Living Marketing Management  

• Be a positive representative of Bluestem Communities within the McPherson, Hesston, Newton and greater southcentral Kansas region to remain aware of potential sales generating events, opportunities, and situations. Coordinate sales events, tours, lead generation and lead management activities. Collaborate with other staff as necessary for executing timely and effective sales strategies.
• Coordinate independent living communication flow and marketing plan to prospects for The Cedars.
  • Partner with Bluestem marketing team to manage independent living events, contacts and assess gaps in communication with prospects.
• Maintain inventory of sales brochures and communication materials. Coordinate restock with marketing team and other related resources.
• Coordinate independent living-related advertisement needs with marketing team.
• Maintain currently available home inventory list for website and in coordination with marketing team.

Community and Resident Relations

• Bluestem Communities representative working closely with McPherson College representatives on annual athletic and alumni programs, events, and marketing opportunities.
• Act as a community liaison in the McPherson community to build relationships on behalf of Bluestem Communities including participation at the Chamber and presenting at various events.

• Participate in forums on campus  in order to stay connected to current independent living experiences.
• Build relationships with independent living residents in order to foster healthy and regular communication. Always present yourself as approachable, polite, and professional with residents.
• Assume additional responsibilities as delegated by the VP of Marketing & Sales
  • This may include work outside of regular hours at various marketing events, potentially including some weekends

Other

• Event Center management. Oversees schedule of events to coordinate event hosts for evenings and weekends. Approves timecards for hosting and management of event host responsibilities and training.

Qualifications

Qualifications and Experience:

• Must be at least 18-years of age
• Must have proven quality customer service and communication skills with ability to overcome objections.
• Preferred effective sales skills to promote the services and offerings of Bluestem while maintaining strong financial stability for the organization.
• Must have effective use of online resources for problem solving and communication. Proficient in Microsoft Outlook, Word, and Excel
• Must utilize training opportunities to learn how to operate department specific software programs such as CRM, Docuware, Constant Contact and AOD.
• Preferred Associate’s degree in a related field; Bachelor’s degree preferred. Equivalent industry experience in management or sales related industry will also be considered.

Physical Requirements:

Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Requires walking or standing to a significant degree; or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls.