Senior Learning & Development Specialist – Global

Role Overview: 
We are seeking a highly experienced, hands-on Learning & Development professional to build and 
deliver practical learning programmes across our global businesses. 
You will manage the complete learning cycle—from identifying development needs and gathering 
business information to designing programmes, delivering training, administering initiatives, and 
measuring outcomes. Working closely with business leaders, HR, managers, and subject-matter 
experts, you will turn operational knowledge, business processes, and employee development needs 
into clear, relevant training. 
This role requires someone who can work independently, move quickly, and bring structure to 
evolving requirements. You should be confident in asking the right questions, securing stakeholder 
input, and converting information into learning that employees can apply in their work. 
You will also work with the AI Specialist to incorporate suitable AI tools into learning design and 
delivery, and support employees in applying these tools effectively in their roles. 

Key Responsibilities 
1. Learning Strategy and Development Planning 
• Develop and implement a Group-wide learning plan aligned with business priorities, 
functional requirements, and employee development needs. 
• Identify capability gaps through discussions with leaders, managers, HR, and employees, 
supported by performance information and feedback. 
• Prioritise programmes based on business impact, urgency, and available resources. 
• Maintain a learning calendar that balances planned development with new processes, 
operational changes, and emerging requirements. 
• Combine common Group-wide initiatives with learning tailored to individual entities, 
functions, and regions. 
2. Programme Design and Process Training 
• Gather information from stakeholders, process documents, systems, and business updates, 
and convert it into accurate, practical training. 
• Develop onboarding, role-specific learning, process and systems training, manager 
development, and professional skills programmes. 
• Create presentations, facilitator guides, learning modules, assessments, process 
walkthroughs, job aids, and reference materials. 
• Choose suitable formats, including workshops, live virtual sessions, self-paced learning, 
coaching, and on-the-job support. 
• Validate content with subject-matter experts and maintain version control so materials 
remain current as processes change. 
• Use AI tools, where appropriate, to support the development of training content, 
assessments, and learning resources, with guidance from the AI Specialist. 
• Validate all training materials with relevant stakeholders to ensure accuracy, business 
relevance, and appropriate handling of confidential information. 
3. Training Delivery and Implementation 
• Facilitate engaging sessions for employees across functions, seniority levels, entities, and 
regions. 
• Manage programme rollouts, ensuring clear communication, stakeholder readiness, and 
coordination across time zones. 
• Deliver targeted interventions to address specific skill gaps, operational challenges, or 
business changes. 
• Support internal trainers and subject-matter experts with structured materials and delivery 
guidance. 
• Reinforce learning through practical exercises, follow-up activities, and manager 
involvement. 
• Use AI-supported tools and resources, where appropriate, to deliver engaging training, 
support practical exercises, and reinforce learning. 
• Partner with the AI Specialist to develop practical sessions that help employees apply 
approved AI tools in their day-to-day work. 
4.Stakeholder Partnership and Employee Advisory 
• Act as the Learning & Development point of contact for employees, managers, HR, and 
business leaders across the Group. 
• Advise stakeholders on development priorities, suitable interventions, and practical learning 
options. 
• Obtain the information, approvals, and participation needed to move programmes forward 
without constant supervision. 
• Clarify the expected business outcome before developing training, and challenge unclear 
requests constructively. 
• Distinguish learning needs from issues requiring better processes, communication, or 
management action, and work with the relevant teams accordingly. 
5.Learning Administration, Tracking and Evaluation 
• Manage training schedules, nominations, enrolments, attendance, completion records, 
assessments, and feedback. 
• Maintain organised learning resources and reliable programme records across entities and 
regions. 
• Evaluate learning through assessments, employee feedback, manager input, and evidence 
of application on the job. 
• Provide concise reporting on progress, participation, completion, capability gaps, and 
programme outcomes. 
• Improve programmes based on results and coordinate external learning providers where 
required, ensuring relevance, quality, and value. 

Essential Requirements 
• Substantial progressive experience in Learning & Development, including independent 
ownership of programme design, facilitation, implementation, administration, and 
evaluation. 
• A proven track record of building practical learning programmes, rather than only 
coordinating or delivering existing training. 
• Experience supporting multiple functions or businesses, preferably within an international or 
multi-entity organisation. 
• Demonstrated ability to gather information quickly and translate complex, incomplete, or 
evolving inputs into clear, usable training. 
• Strong instructional design, facilitation, and content development skills. 
• Openness to learning and using AI tools to support training design and delivery, with guidance 
from the AI Specialist. Prior technical expertise is not required. 
• Excellent written and spoken English, with the ability to simplify technical and operational 
information without losing accuracy. 
• Confident stakeholder management, including the ability to engage senior leaders, obtain 
timely inputs, and manage competing priorities pragmatically. 
• A hands-on approach, sound judgement, and reliable follow-through in a fast-paced 
environment. 
• Proficiency in Google Workspace, presentation tools, spreadsheets, and digital learning 
platforms. 
• Discretion when handling confidential information and diligence when validating AI-assisted 
content. 
• Availability to work full-time from the office in India, from 1:00 PM to 10:00 PM IST, with 
occasional flexibility for global training schedules.