Senior/Lead Business Operations Specialist

The project focuses on comprehensive account administration and contract management to ensure efficient governance, compliance, and financial oversight within the business unit. It supports decision-making through detailed reporting, margin control, and effective contract workflow management to optimize account performance.

Responsibilities

• Provide administration support for the account by organizing required meetings, preparing meeting minutes, and driving meeting agendas
• Manage contract preparation and review workflows, submitting contracts to legal, finance, and delivery teams, and controlling status to meet deadlines
• Develop and maintain compliance standards within business unit accounts
• Model and analyze PnL components related to contract pricing and rate calculations
• Support governance reviews by preparing materials, reviewing service levels, SLAs, KPIs, and assessing risk exposure
• Design, set up, and manage reports required by Client partners and Delivery managers for informed decision-making, ensuring data quality and relevance
• Monitor account margin forecasts, analyze factors affecting margin, and understand all margin impacts
• Perform ad-hoc operational tasks from Client partners, Project, Delivery managers and clients
• Collaborate effectively within a team and with third-party vendors as needed

Requirements

• 4+ years of experience in Operations, Finance or Analytics, preferably in an international environment
• Strong background in financial modeling and data analysis
• Analytical mindset with strong problem-solving skills
• Excellent communication and stakeholder management skills, with the ability to interact effectively with senior management
• English level B2+ (written and verbal)
• Advanced Excel skills
• AI proficiency and practical experience
• Proficiency in managing commercial models including staff augmentation, fixed price and managed capacity frameworks
• Skills in contract preparation, review workflows, and administration support
• Excellent organizational skills with the ability to prioritize and multitask under pressure
• Collaborative team player with a proactive approach, high attention to detail, and stress resilience