Senior Lab Support Engineer

Job location: Gdansk, Poland. On-site.
Job Summary:

Key Responsibilities:

• Lead complex lab troubleshooting, debugging, system recovery, and technical escalations.
• Perform root cause analysis for hardware, infrastructure, platform, and operational issues.
• Develop new recovery and troubleshooting procedures where documented solutions do not exist.
• Drive resolution of high-priority technical issues and coordinate activities with Client stakeholders and onsite teams.
• Support lab planning, infrastructure readiness, system setup, and hardware qualification.
• Monitor hardware availability and ensure validation platforms remain operational and ready for engineering use.
• Optimize lab workflows and identify opportunities to improve operational efficiency and reliability.
• Support inventory governance, hardware tracking, and lab asset management.
• Develop and maintain technical procedures, operational documentation, and knowledge articles.
• Provide technical leadership, mentoring, and guidance to Lab Support Engineers and Technicians.
• Lead continuous improvement initiatives and implement preventive actions for recurring issues.
• Ensure operational activities meet defined service levels and KPIs.

Required Skills & Experience:

• Strong experience inlab support, hardware validation, engineering support, or technical operations.
• Advanced troubleshooting and root cause analysis skills acrosshardware, operating systems, firmware, networking, and infrastructure.
• Strong knowledge ofLinux and remote system troubleshooting.
• Experience with hardware qualification, platform recovery, diagnostics, and infrastructure readiness.
• Experience managing complex incidents and technical escalations.
• Ability to develop troubleshooting and recovery procedures independently.
• Experience working with ticketing, monitoring, inventory, and operational support processes.
• Strong technical leadership, stakeholder management, documentation, and communication skills.
• Ability to mentor junior engineers and technicians.

Preferred Skills:

• Experience insemiconductor, hardware validation, test, or engineering lab environments.
• Knowledge ofBIOS/UEFI, firmware, OS imaging, platform provisioning, and hardware diagnostics.
• Experience withSSH, KVM, GTA Toolkit, or similar engineering and remote management tools.
• Basic scripting or automation knowledge usingPython, Bash, or PowerShell.
• Experience supporting continuous improvement and lab workflow optimization initiatives.

Education:
Bachelor’s degree or technical qualification inComputer Engineering, Electronics, IT, Computer Science, or a related discipline, or equivalent relevant professional experience.