Senior Kong Engineer

Key Responsibilities

• Guide customers through the entire API lifecycle, including remote preparation and conducting in-depth technical workshops for architects, developers, security, and operations teams.
• Architect and design API gateway solutions and integrations within customer environments, addressing technical challenges and providing hands-on implementation support as needed.
• Drive professional services engagements focused on outcomes, delivering technical thought leadership throughout the customer adoption journey.
• Collaborate closely with Product, Engineering, Customer Success, and Sales teams to maximise customer value from Kong solutions.
• Develop and contribute to technical documentation, reference architectures, design patterns, blogs, and knowledge base articles based on real-world implementation experiences.
• Create tools, white papers, and marketing content to enhance Kong's technical capabilities and support internal teams.
• Serve as a role model and mentor within the team by promoting best practices and facilitating knowledge sharing.
• Travel to customer and Kong locations as necessary.
• Take on additional responsibilities as assigned by your manager.

Required Skills and Experience

• Minimum 8 years of relevant professional services or solution architecture experience, preferably in the API, middleware, or SaaS domains.
• Demonstrated hands-on expertise with API gateways and API integrations in enterprise environments.
• Strong working knowledge of APIs and microservices architectures.
• Proficiency in Linux environments, including experience with cloud and development tooling.
• Experience with Kubernetes and major cloud platforms such as GCP, AWS, or Azure.
• Background in application development is preferred.
• Prior experience in Open Source, API Management, or Middleware/SaaS software companies is advantageous.
• Genuine passion for technology and a commitment to continuous learning.
• Excellent communication, organisational, and change management skills.
• Collaborative, team-oriented approach with the ability to adapt in a dynamic, fast-paced environment.
• Strong ability to manage multiple client demands and deliver high-quality outcomes.