EI
Senior IVR / Conversational AI Test Engineer (NGA Agentic & GECX)
eTeam Inc.
- 🇺🇸 United States
- On-site
- Senior
- 15 hours ago
- AI
- Postman
- JMeter
- Integration Testing
- Selenium
- Agile
15 hours ago
Work Location & Reporting Address: Charlotte, NC 28273
Primary Skills:
NGA Agentic , GECX, IVR testing, BOT/NLU testing, Google Evals, Roark, DTMF/speech validation, DB knowledge, API testing, Postman/JMeter, call flow testing, test case preparation, defect management, Logs verification and Debugging
- Verify end‐to‐end IVR call flows: greetings, menus, prompts, branching logic, validate that conversational bots correctly interpret speech, intent, and context, also test both DTMF (keypad) and voice‐based interactions. Ensure smooth transitions between IVR menus, bot interactions, and live agent transfers.
- Functional Testing of Conversational Features - Verify all bot features (FAQ responses, information retrieval, routing, etc.) and confirm error-handling scenarios (no input, invalid input, silence, interruptions).
- Backend & API Integration Testing Validate integration between IVR/BOT and backend services like Payment Gateways
- Automation - Build scripts or tools to automate IVR testing using: Cyara Framework, Selenium
- Defect Reporting and Root Cause Analysis -Log bugs with clear reproduction steps, logs, and voice recordings and work with developers, AI engineers, and call‐flow designers to isolate issues.
- Establish the creation of standard artifacts, best practices, standards and learning plans.
- Participate in the agile process to resolve technical impediments and assist in user story definition and sizing.
Certifications Needed :No
Interview Process (Is face to face required?) Yes
Senior IVR / Conversational AI Test Engineer (NGA Agentic & GECX) · eTeam Inc.