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TI

Senior IT Technician

TeamLogic IT, Durham, NC
🇺🇸 United States
On-site
Senior
36 months ago
$60,000 – $75,000 / year
  • Azure
  • Active Directory
  • DNS
  • DHCP
  • Windows
  • Mac
36 months ago
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Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
  • People First Culture
 Company OverviewIf you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. SummaryThe IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management.  The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player.
Distinguishing Factors
This position is distinguished from an IT Support Technician I and II by expanding the technical role and operational procedures with little supervision and direction and demonstrating a high level of independent decision-making abilities. This involves working directly with customers, monitoring backups, providing advanced troubleshooting assistance to clients and other IT Support Technicians, determining best practices and standard computing procedures, and fostering good communication between TeamLogic IT and their clients. The Senior IT Technician addresses customer computing needs and resolves assigned service requests, monitors site performance and up-time through ongoing customer communication and feedback.  The position recommends and initiates process improvements to maximize operational efficiency, supports a variety of advanced projects and tasks, helps lead, mentor, and coach other IT Support Technicians while also demonstrating a high level of proficiency with regards to company concepts, practices and protocols.  

Senior Technician Responsibilities:
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install, oversee, and configure endpoint protection. 
  • Microsoft 365 advanced proficiency
  • Microsoft Azure and other public cloud management and oversight.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall, switch, and router administration and maintenance.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
  • Some network and server solution design and architecture.
 Senior IT Technician Requirements:
  • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
  • Advanced experience with desktop and server operating systems including Windows 7, Windows 10/11, Server 2012, Server 2016, 2019, 2022, and Mac OS.

Senior IT Technician · TeamLogic IT, Durham, NC

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