Senior IT/OT Service Delivery Manager

Title: Senior IT/OT Service Delivery Manager
Location: Mississauga, Ontario
Duration: 6 Months 

Introduction

Join our dynamic IT/Operational Technology team where you will oversee IT systems and operational technology that support manufacturing and laboratory processes. This role is pivotal in ensuring the seamless integration of IT and OT services aligned with business objectives.

Required Skills & Qualifications

• 8-10 years of experience in IT service management, with specific expertise in managing IT/OT services
• Proven experience in a highly regulated environment with continuous development software cycles
• In-depth knowledge of the ITIL framework and best practices

Preferred Skills & Qualifications

• Familiarity with industry-specific regulations and standards (e.g., ISA-95)
• Experience with Public Key Infrastructure
• Strong understanding of cybersecurity and data privacy regulations

Day-to-Day Responsibilities

• Execute the IT/OT service strategy aligned with business objectives
• Lead the design of IT/OT services ensuring robustness, scalability, and alignment with security standards
• Manage the lifecycle of IT and OT projects, including implementation and upgrades
• Ensure compliance with relevant regulations and industry standards
• Build and maintain strong relationships with stakeholders, vendors, and partners
• Guide and mentor the IT operations team, fostering a collaborative and inclusive work environment

Company Benefits & Culture

• Comprehensive benefits package including health, dental, and vision coverage
• Opportunities for professional development and career advancement
• A supportive and inclusive culture that values diversity and innovation

For immediate consideration please click APPLY to begin the screening process with Alex.