Senior Financial Inclusion Officer

Role Description

The Senior Financial Inclusion Officer is a full-time, on-site role based in Baghdad. This position is responsible for supporting the implementation of BeePay’s financial inclusion strategy and initiatives, promoting access to digital financial services, and expanding financial service availability to underserved individuals and communities.

The role involves monitoring financial inclusion indicators, analyzing customer needs, supporting financial awareness programs, and evaluating the accessibility and quality of electronic payment services, including digital wallets, prepaid cards, POS terminals, and other digital payment channels.

The position also includes supporting customer protection activities, monitoring customer complaints, preparing periodic reports, and coordinating with relevant departments to ensure alignment with Central Bank of Iraq requirements and national financial inclusion objectives.

Qualifications

• Bachelor’s degree in Finance, Banking, Business Administration, Economics, Accounting, Statistics, or a related field.

• Minimum3 years of relevant experience in Financial Inclusion, banking, financial institutions, or electronic payment companies.

• Good knowledge of financial inclusion principles, digital financial services, and customer protection practices.

• Familiarity with Central Bank of Iraq regulations and national financial inclusion initiatives.

• Strong analytical and reporting skills for monitoring financial inclusion indicators and evaluating performance.

• Effective communication, coordination, and presentation skills.

• Experience in financial literacy, customer awareness, or digital payment services is preferred.

• Relevant professional certifications or specialized training in Financial Inclusion, Digital Finance, or Consumer Protection are an advantage.

• Strong organizational skills, attention to detail, and the ability to work effectively with multiple departments.

Main Responsibilities and Duties

• Support the implementation of BeePay’s financial inclusion strategy, policies, and action plans.

• Monitor and analyze Financial Inclusion Key Performance Indicators (KPIs) and track progress against approved objectives.

• Collect, review, and maintain accurate financial inclusion data across the company’s products and service channels.

• Support the preparation of quarterly financial inclusion reports required by the Central Bank of Iraq.

• Identify underserved customer segments and recommend initiatives to improve access to financial services.

• Promote the adoption and accessibility of digital wallets, prepaid cards, POS terminals, and other electronic payment services.

• Support financial literacy and awareness campaigns to improve customers’ understanding of digital financial services.

• Coordinate with Operations, Compliance, Risk Management, Customer Service, and Business Development teams on financial inclusion initiatives.

• Monitor customer complaints, analyze recurring issues, and follow up on corrective actions to improve customer satisfaction.

• Support the implementation of customer protection measures and promote transparency in financial services, fees, and charges.

• Conduct periodic assessments of customer needs, service accessibility, and digital financial service usage.

• Support initiatives targeting women, youth, people with disabilities, and financially underserved communities.

• Assist in developing partnerships and outreach activities that promote financial inclusion and digital payment adoption.

• Prepare periodic performance reports and recommendations for Senior Management.

• Follow up on Central Bank of Iraq requests and requirements related to Financial Inclusion.

Key Performance Indicators (KPIs)

• Timely and accurate preparation of financial inclusion reports.

• Achievement of assigned financial inclusion objectives and initiatives.

• Growth in access to and adoption of digital financial services.

• Effectiveness of financial literacy and customer awareness activities.

• Accuracy and completeness of financial inclusion data and indicators.

• Effective monitoring and follow-up of customer complaints.

• Compliance with Central Bank of Iraq requirements and internal policies.