Senior End-User Support Engineer

We're actively searching for a Senior End-User Support Engineer to strengthen our EPAM Warsaw Team. Someone who thrives here will bring together imaginative thinking, refined communication skills, and solid people management abilities.

Keep in mind this position calls for physical presence at the Warsaw office across all five business days weekly.

Responsibilities

• Provide end users on location with a mix of hands-on and remote support services
• Manage the setup and configuration of computer hardware, systems, printers, and scanners
• Partner with service providers and network engineers to work through technical issues
• Ensure meeting room equipment remains in good working order through consistent care
• Guarantee tickets are processed according to SLA guidelines and timely response expectations
• Lead software installation initiatives and troubleshoot any related complications
• Handle incident tickets across their entire process, from the initial report to final resolution
• Perform regular maintenance in the server room to ensure dependable equipment function
• Coordinate the organization and upkeep of IT equipment cabling
• Adhere to documented IT Work Instructions when carrying out standard duties
• Ensure hardware inventory records stay precise and regularly updated

Requirements

• At least 4 years of relevant background in a similar role
• Proficiency in Network Fundamentals and troubleshooting practices to identify and fix connectivity problems
• Solid expertise in Windows Endpoint Administration, including workstation oversight and maintenance
• Good command of IT Service Operations Fundamentals supporting efficient and reliable service delivery
• Experience leveraging Microsoft Intune Support Essentials for device and endpoint administration
• Strong communication talent paired with a results-driven, problem-solving approach
• Keen interest in learning new technology and adapting rapidly to unexpected challenges
• Ability to maintain performance quality in high-pressure or demanding situations
• Intermediate English language ability
• Readiness to follow directives issued by the direct supervisor

Nice to have

• Experience operating within macOS and Linux environments
• Exposure to Remote Access Tools for providing assistance to systems remotely