Senior End-User Support Engineer

We're on the lookout for a Senior End-User Support Engineer ready to make a real impact on our EPAM Warsaw Team. The person we need combines creative problem-solving with strong communication and solid people-handling skills.

Please be aware that this role demands being physically present at the Warsaw office all five working days each week.

Responsibilities

• Deliver a blend of in-person and remote support services to end users at the site
• Handle the configuration and setup of computer hardware, systems, printers, and scanning equipment
• Collaborate with service providers and network engineers to address and resolve technical concerns
• Perform ongoing upkeep of meeting room equipment to keep it functioning properly
• Make sure ticket handling adheres to SLA standards and meets response time commitments
• Spearhead software installation tasks and work through any technical issues that emerge
• Take ownership of incident tickets from the moment they're filed until they reach resolution
• Carry out routine server room maintenance to ensure equipment remains reliable
• Manage cabling organization and upkeep for IT-related hardware
• Follow established IT Work Instructions when completing everyday responsibilities
• Keep hardware inventory records accurate and updated on an ongoing basis

Requirements

• A minimum of 4 years of applicable experience in a similar position
• Strong grasp of Network Fundamentals and troubleshooting approaches for resolving connectivity-related issues
• Hands-on proficiency in Windows Endpoint Administration, including workstation maintenance and management
• Working knowledge of IT Service Operations Fundamentals that enables smooth and dependable service delivery
• Practical experience with Microsoft Intune Support Essentials for handling device and endpoint administration
• Effective communication skills combined with a proactive, problem-solving orientation
• Strong motivation to explore emerging technologies and quickly adjust to new obstacles
• Ability to sustain strong performance even in pressured or fast-paced conditions
• Intermediate proficiency in English
• Willingness to act on instructions and guidance from the direct manager

Nice to have

• Hands-on familiarity with macOS and Linux systems
• Background using Remote Access Tools to deliver support to systems from a distance