Senior Director, Workplace Management @IT Company

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

*This is aclient site-based position with primary location at the client's offices in Tokyo.

About JLL & JLL Work Dynamics

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses, but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About the Client

Client develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products, and specializes in specific tech markets, such as the Internet of Things (IoT), domain security, videoconferencing, and energy management with leading products. Client is one of the largest technology companies in the world on the Fortune 100 with nearly 80,000 employees.

Duties& responsibilities

People Management

• Provide leadership to FM teams in the area of Japan & Korea in Account
• Mentor & enable training & development of team members
• Ensure Succession Planning for all critical roles is ready for implementation
• Nurture an environment conducive to good teamwork and co-operation among colleagues
• Promote Initiative/Idea sharing across the sites in the Area and create opportunities for wider collaboration in the account and company

Client Management

• Establish/Strengthen credible relationships with client Leaders in the Area.
• Interact on a regular basis with client Leaders in the Area to sustain healthy relationships.

Contracts Management

• Ensure that all Regional/Area bundled contracts are implemented with excellence at sites and performance managed working closely with Regional Sourcing team
• Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies

Site Operations Management

• Deliver services as defined in the relevant Schedules of the Master Service Agreement ensuring the implementation and compliance with Best Practice procedures
• Ensure critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site/s and support Regional Operations Manager in performing the follow-up actions and communications.
• Ensure Completion of all required audits and achieve targets in the Area.

Health and Safety Management

• Ensure that all sites meet all legal and Client required H&S regulations
• Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations

Finance Management

• Ensure that all sites meet all financial targets and control requirements
• Provide standard monthly/quarterly/annual reporting and management reports as required

Other

• Ensure all Governance & Compliance is followed as required by both JLL & Client
• Provide support for regional wide based programs to include items such as client audit programs and other initiatives as required

Requirements

Essential Qualifications & Experience

• Proven leadership experience in facilities management, preferably in the technology sector
• Strong track record of managing multi-site operations and distributed teams
• Experience working with Fortune 500 or large multinational clients
• Demonstrated ability to build and maintain C-level client relationships
• Financial acumen with experience managing P&L and budget oversight

Key Competencies

• Strategic Leadership: Ability to define objectives, manage performance, and mentor team members
• Decision Making: Capable of making difficult decisions, resolving complex issues, and recognizing appropriate escalation paths
• Relationship Building: Proven ability to gain respect and trust from stakeholders at all levels
• Communication: Excellent written and verbal communication skills in both Japanese and English
• Problem Solving: Proactive approach to identifying opportunities and driving continuous improvement

Personal Attributes

• Self-motivated with ability to work independently and manage others effectively
• Collaborative mindset with strong interpersonal skills
• Results-oriented with commitment to service excellence
• Cultural awareness and ability to represent JLL professionally

Work Location: Minato-ku, Tokyo

Employment type:Fixed Term Contract with opportunity for conversion to permanent employment after one year based on performance.

Salary is negotiable based on relevant experience and skill set.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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