Senior Director of Therapy Services

Family First Health is seeking an experienced clinical leader to serve as Senior Director of Therapy Services. This position will provide leadership and oversight for therapy services and will be responsible for ensuring the delivery of high-quality, coordinated, and family-centered care.

This position is more than just a job, it’s an opportunity to learn and grow with a terrific team. We’re dedicated to offering trustworthy services and care. The Senior Director of Therapy Services position will play a large role in that. 

The benefits of working for Family First Health include: 

· Generous PTO Bank  

· Health, Dental, Vision, STD/LTD, and Life Insurance 

· Competitive Salary 

· CME Time and Allowance 

· Paid Holidays 

· 403B Retirement Plan 

· Paid Malpractice Insurance (FTCA) 

· No late evenings or weekend hours 

· Attention to work-life balance 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Service Line Strategy and Operations

• Develop and implement annual and multiyear plans for therapy services, including pediatric occupational, physical, and speech-language therapy and future program expansion.

• Set and monitor service line goals for patient access, referral conversion, scheduling, productivity, clinical outcomes, patient experience, and sustainable growth.

• Oversee consistent operational practices, capacity planning, service integration, documentation standards, and performance improvement across therapy programs.

• Partner with Medical Operations, finance, and other leaders to support effective workflows, staffing models, site operations, and community partnerships.

Financial Stewardship and Program Development

• Lead therapy service line budget planning and monitor revenue, expenses, staffing costs, reimbursement trends, productivity, and financial forecasts.

• Evaluate opportunities for program growth and service expansion using patient needs, workforce capacity, payer requirements, and financial performance.

• Present service line performance, operational risks, and recommended corrective actions to executive leadership.

Leadership and Staff Development

• Provide direct supervision, performance management, coaching, and development for assigned therapy directors/managers, including the Director of Pediatric Therapy Services; clarify reporting relationships in the approved organizational structure.

• Ensure clear accountability across occupational therapy, physical therapy, speech-language pathology, and therapy support positions; collaborate with discipline-specific clinical supervisors as applicable.

• Partner with Human Resources on recruitment, workforce planning, onboarding, professional development, performance expectations, and succession planning.

• Support clinically appropriate supervision and mentorship arrangements within each discipline; do not independently supervise clinical activities outside the incumbent’s professional licensure or qualifications.

Clinical Quality, Compliance, and Integration

• Oversee service line quality and patient safety initiatives and coordinate discipline-specific clinical oversight through appropriately licensed practitioners.

• Monitor documentation, clinical outcomes, referral pathways, patient access, and compliance with payer, organizational, and applicable Pennsylvania professional practice requirements.

• Collaborate with medical, dental, behavioral health, and other clinical leaders to improve interdisciplinary care and referral coordination.

• Support pediatric and family-centered services while ensuring that adult and other nonpediatric therapy needs remain within the broader service line strategy.

Clinical Practice and Professional Expertise

• Maintain active, unrestricted professional licensure and ongoing clinical competency in the incumbent’s therapy specialty. Direct patient care may be assigned based on organizational needs and operational capacity; a routine caseload is not required.

• When direct patient care is assigned, provide evaluation, treatment, documentation, and care coordination only within the incumbent’s licensed specialty, professional competencies, and organizational standards.

• Maintain the professional credentials and continuing education required for the licensed specialty and, when applicable, direct patient care.

EDUCATION, CERTIFICATION, AND TRAINING REQUIREMENTS

Required Education and Experience

• Required: degree from an accredited professional program in Physical Therapy, Occupational Therapy, or Speech-Language Pathology that meets applicable Pennsylvania licensure requirements. A degree solely in healthcare or business administration does not substitute for this clinical education.

• Current, unrestricted Pennsylvania license as a Physical Therapist, Occupational Therapist, or Speech-Language Pathologist, with eligibility to provide direct patient care in that specialty.

• Minimum seven (7) years of progressive clinical experience in therapy services, including at least three (3) years in clinical leadership, program management, or service line operations.

• Demonstrated experience with multidisciplinary therapy operations, clinical quality, staff leadership, productivity, and budget management.

• Ability to provide direct patient care within the incumbent’s licensed specialty if needed, without an expectation of a routine patient caseload.

• Required child abuse/background clearances and clinical certifications, as applicable to assigned patient populations and FFH requirements.

Preferred Qualifications

• Advanced degree in healthcare administration, business, public health, or a related leadership field.

• Experience in pediatric therapy and oversight of multiple rehabilitation disciplines.

• Experience in an FQHC, community health organization, outpatient rehabilitation setting, or other integrated care environment.

• Experience with payer reimbursement, therapy service expansion, and financial performance improvement.

KNOWLEDGE/SKILLS/ABILITIES

• Ability to lead through subordinate managers and collaborate across clinical disciplines without assuming clinical authority outside personal licensure.

• Knowledge of applicable Pennsylvania therapy practice standards, pediatric service considerations, clinical documentation, and reimbursement requirements.

• Strong strategic planning, budgeting, data analysis, operational problem-solving, and change management skills.

• Ability to build effective relationships with patients, families, clinical staff, executive leadership, referral partners, and community stakeholders.

• Proficiency with electronic health records, reporting systems, and standard business applications; commitment to confidentiality and FFH policies.

PHYSICAL DEMANDS

Must be able to perform the essential administrative and leadership responsibilities of the position and, if assigned, direct patient care within the incumbent’s licensed specialty, with or without reasonable accommodation.