Senior Director, Enterprise Risk

About Towne 

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. 

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Job Details

Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $143,000 - $190,000.

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

SUMMARY

The Sr. Director, Enterprise Risk leads Towne's enterprise risk, safety, claims and insurance functions and sets the multi-year strategy for each. The role owns the enterprise safety program, including strategy, written standards, training, inspection protocols and performance measurement, and is accountable for claims management across all lines of coverage, including day-to-day oversight of the company's third-party administrator (TPA).

The Sr. Director serves as the company's subject-matter expert on the business insurance program and leads the annual renewal end to end, with accountability for securing the best coverage and total-cost-of-risk outcome for the business. Reporting to the VP, Center of Excellence, the Sr. Director leads a team of risk, safety and claims professionals, maintains the enterprise risk management framework, partners with Operations, Legal, Finance and Human Resources to identify, quantify and mitigate exposure across a multi-state, multi-site service organization, and translates risk and loss data into decisions executive leadership can act on.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s)

Risk Strategy and Team Leadership — 15% of time

• Sets multi-year strategy for risk, safety, claims and insurance programs
• Leads and develops the risk, safety and claims team
• Advises executive leadership on risk profile and emerging exposures, including board-level reporting

Enterprise Safety Program — 20% of time

• Owns safety strategy, standards, training, inspections and performance measurement across all locations
• Drives injury prevention through root-cause investigation and corrective action at high-risk locations
• Ensures OSHA and regulatory compliance and builds field-level safety accountability with Operations and HR

Claims Management and TPA Oversight — 20% of time

• Directs claims across all lines of coverage from first report through closure
• Manages TPA performance, reserving and settlement authority against service-level agreements
• Monitors claim trends and litigation exposure and directs loss mitigation with the business

Insurance Program and Renewals — 20% of time

• Serves as subject-matter expert on casualty, property and management liability coverage
• Leads the annual renewal end to end to achieve the best coverage and total cost of risk
• Manages broker and carrier relationships and evaluates alternative program structures

Enterprise Risk Management and Business Continuity — 15% of time

• Maintains the enterprise risk framework and embeds risk ownership in the business units
• Ensures risk policies comply with external regulations and internal policy
• Leads business continuity, crisis response and emergency preparedness planning

Risk Finance, Contracts and Analytics — 10% of time

• Owns the risk budget, premium and claim cost allocations, and total-cost-of-risk reporting
• Oversees claims data, loss runs and risk analytics
• Reviews contracts for insurance, indemnity and risk-transfer provisions and oversees certificate compliance

QUALIFICATIONS

Education:

• BA/BS in Risk Management, Insurance, Business, Finance or a related field required; MBA or advanced degree preferred
• An equivalent combination of education and directly related experience will be considered

Required Licensure, Certification, etc.:

• Professional designation preferred: ARM, CPCU, CRM, CSP, ASP or equivalent

Work Experience:

• Minimum of 8+ years of progressive risk management experience, including at least 5 years with direct accountability for casualty claims management and insurance program renewals
• Experience leading and developing a team of risk, safety or claims professionals
• Demonstrated experience designing and leading an enterprise safety program for a distributed, predominantly hourly workforce in a multi-state, multi-site environment
• Demonstrated experience managing a third-party administrator, including service instructions, claim reviews and performance management against service-level agreements
• Demonstrated ownership of the annual insurance renewal cycle, including exposure development, broker and carrier negotiation, and program structure and retention decisions
• Experience planning and managing projects and processes, allocating resources, monitoring progress and establishing and managing budgets to accomplish program goals
• Experience presenting to multiple levels of leadership, including company executives and site-level leadership; board-level exposure preferred
• Experience building risk management capabilities in a high-growth, multi-state, multi-site business environment
• Experience in a service-oriented, nationwide organization preferred

Knowledge & Skills:

Deep technical command of risk, claims, insurance and safety, paired with the leadership to drive results across field operations and corporate functions, reflected in Towne's Leadership Capabilities framework.

• Deep knowledge of casualty and management liability insurance programs, including policy construction, coverage analysis, retentions, collateral and loss-sensitive program mechanics
• Working knowledge of OSHA standards, state workers' compensation statutes, fleet and DOT safety requirements, and the regulatory variation inherent in a multi-state operation
• Knowledge of claims handling practices, reserving methodology, litigation management and TPA service standards, with the ability to challenge adjuster decisions and reserve positions credibly
• Ability to negotiate effectively with brokers, underwriters, carriers and third-party administrators to secure favorable pricing, coverage terms and service outcomes
• Ability to interpret loss data, actuarial analyses and total-cost-of-risk models, and translate them into operational and financial recommendations for executive leadership
• Ability to design and lead an enterprise safety program for a high-volume, multi-site, predominantly hourly workforce
• Demonstrated ability to influence without direct authority and to drive change management across field operations and corporate support functions
• Ability to plan, set priorities and manage several complex initiatives simultaneously while working under pressure to meet deadlines
• Ability to read, analyze, interpret and develop business policies, procedures, manuals, training materials and corporate communications
• Strong written and verbal communication and presentation skills, including executive-level reports and the ability to address all levels of the organization, from hourly associates to executives and clients
• Ability to move between the strategic design of risk programs and the tactical execution required in the field
• Ability to analyze, define and diagnose problems and then work with teams to execute resolution
• Ability to maintain composure, objectivity and professionalism under pressure, including in serious incident response, litigation and adversarial negotiations
• Proficiency in MS Office (Excel, Word, PowerPoint and Outlook) and risk management information systems (RMIS) or claims platforms
• Demonstrated discretion and sound judgment in handling confidential, sensitive and privileged information
• Ability to represent the company effectively in a variety of settings with an understanding and appreciation of diverse cultures
• Brand Enhancers:Protects Towne's reputation with clients, carriers and regulators through a credible safety record, disciplined claims handling and well-placed coverage
• Relentlessly People-Focused:Keeps associate safety at the center of every program decision and supports injured associates through timely claims handling and return-to-work
• Asset Optimizers:Manages premium, retention and claim spend to the lowest total cost of risk, choosing program structures that put capital where it creates the most value
• Data-Driven Innovators:Uses loss trends, leading safety indicators and actuarial analysis to find exposure early and prove the impact of mitigation
• Passionate About Performance:Holds the TPA, brokers, field leaders and the risk team to measurable safety, claims and service standards, and follows issues through to closure