Senior Desktop Support Technician in Toronto, Ontario

Location: Toronto, Ontario

Duration: 06 Months

Experience Required: 3-5 Years

Required Skills & Qualifications

• Desktop Management - Infrastructure Services (IS)
• Thorough knowledge of ITIL Processes
• Experience working with service management tools like ServiceNow or Remedy
• Ability to configure, administer, and manage workstations including laptops and desktops
• Provide onsite and remote support to end users for technical issues

Preferred Skills & Qualifications

• Experience with logistics around receiving and deploying hardware, parts, or peripherals
• Knowledge of audiovisual collaboration and printer support
• Experience providing Tier 3 support to End Users and VIP User support
• Technical support for new product implementation through ICT process
• Experience in inventory and lifecycle management of devices

Day-to-Day Responsibilities

• Provide support for hardware breakfix including warranty support with vendors
• Handle IMAC requests and desk moves
• Coordinate malware support with SOC and ServiceDesk EUC Services team
• Travel to other Eastern Canadian locations as required

For immediate consideration please click APPLY to begin the screening process with Alex.

For immediate consideration please click APPLY.