DL
Senior Delivery Implementation Specialist
Diverse Lynx India
Location not stated
Senior
4 months ago
- Change Management
4 months ago
Not enough detail in this posting to match
• End to End – Implementation of technology for our Client Accounts for a large scale technology migration project
• Drive stakeholder meetings and manage escalations with the project team
• Data template creation / Training to the Account Team
• Guiding end users to complete the data template
• Validating the data & correcting it in partnership with the Account team
• Support development of the overall delivery approach during the pre-sales or project planning phase, including providing resource estimates and input to cost and timeline estimation
• Data upload & System configuration
• User Management – User Creation, Authorization & Role creation/Mapping
• Access provisioning
• Develop User Guides & Update
• Develop Process Documents & Update
• Provide status updates to the project management team
• Conduct Internal testing of the configuration done in the application
• Conduct Demo / Training sessions
• Troubleshooting of functionalities in the applications and responding to client teams
• Provide early life support
• Co-ordination with Product team to fix bugs / Customization
• Monitor the tool usage and report to account team on need basis
• Perform internal process flow testing of new applications within applications & report findings to product team
• Manage change control process
• Manage user acceptance testing and release plans
• Manage communications with stakeholders, vendor, clients, business transition team, business, and IT management, locally and globally, for multiple simultaneous projects
• Define and document functional and technical requirements and assist in defining business requirements
• Manage client interactions and expectations for multiple projects
Product Support for migrating accounts:
• Maintain a tracker of the issues/ bugs reported
• Discuss with product lead and prioritize the issues to be sorted out
• Report the issues to the development team and track for closures
• Perform testing of the fix for resolving the reported issue & confirm to implementation team on the closure of the issue
• Detailed testing of new products for the process flow & features & take corrective actions for closing the observation by interacting with Development team
• Participate in business-led change management processes
• Maintain thorough knowledge of customer segments and customer needs
• Maintain thorough understanding of product features and functionality
• Understand desired business outcomes and support technology projects to enable this
• Identify and lead continuous improvements to drive increased value and effectiveness
Organizational Relationships
Interfaces with clients (both internal and external) across multiple business units, countries, and regions
• Works with various IT functional areas, including engineering, foundational, revenue, and transition teams as necessary for service delivery
Works with business leads for technology planning and management
Senior Delivery Implementation Specialist · Diverse Lynx India