Senior Customer Success Manager

Key Responsibilities:

• Provide daily white glove service to key accounts.
• Accurately and proactively lead, manage, and track all pre-sales and post-sales processes for assigned client and agency programs – across all phases of delivery process and across internal and external stakeholders and systems (campaign management, finance, and sales).
• Set up campaigns based on agreed parameters on campaign management platform, ensuring all details are accurately captured, defined, and communicated.
• As such provide pivotal support to the sales representatives and ensure optimal communication between sales, external clients, and campaign operations teams.
• Track, review, and manage the approval process and the quality of advertising mockups to ensure the timely launch of programs and effective communication between campaign ops and external clients.
• Actualize monthly delivery and revenues across months on the campaign management sheet based on month delivery reports.
• Edit, review, and assist in delivery of campaign reports for clients.
• Be overflow support for CS team and assist other CSMs with training or mentoring where needed.
• Assist in the creation, tracking, timely delivery, and follow-up of client proposals as needed.
• Assist in accurate and timely creation of insertion orders, tracking contract executions and ensuring all live programs have signed paperwork to minimize exposure to B2B IQ.
• Become a proactive, trusted and go-to resource to assist our client’s successful management of their campaigns.

Key Success Factors: 

• Be proactive – always.
• Ask questions, question things, and seek to identify and solve issues promptly and efficiently
• Do the simple things well
• Be a good colleague and vendor
• Hold the reputation and profitability goals of the organization in mind in all work-related activities

Qualifications: 

• 5+ years of experience in Customer Success role ( B2B content syndication and /or digital media experience a plus)
• 4-year College Degree

Remuneration OTE 79-112K

Principals only. No Agencies. EOE.

apply here:[email protected]