Senior Customer Representative - Sales

Location:Leopardstown, Ireland 
Work model: Remote 
Type of contract: 6-month contract (sick cover) 
Our client: A global healthcare company committed to advancing medical innovation and improving patient outcomes through science-led initiatives. 

Position Summary 

Responsible for Sales of the Company’s Animal Health products within designated accounts in a specific geographical area. Achieve quarterly and annual sales targets in line with divisional and company business strategy. Build long-term relationships with all relevant personnel in practices/businesses within designated territories. Manage and allocate resources effectively to ensure optimum results. Represent the company in a positive and professional manner at all times. Report sales activities in a timely manner in accordance with company requirements. 

Key Responsibilities 

• Calls on accounts in designated area in line with divisional and company standards 
• Develops business and market share within accounts through SMART objectives and agend.
• Plans and organises time and resources effectively to meet all goals and objectives 
• Takes ownership and accountability for activity within assigned accounts and territory 
• Ability to make multiple product presentations utilising appropriate and relevant sales and marketing aids 
• Demonstrates a sound knowledge of all the Company’s Animal Health products and services to ensure optimum results 
• Basic working knowledge of competitor’s products, pricing and programs 
• Identifies and develops opportunities within designated accounts to meet specific business objectives 
• Adjusts work priorities accordingly in line with commercial requirements
• Completes all reports as required in a timely, accurate and consistent manner – reporting sales activities in accordance with company requirements 
• Records and reports all suspect adverse events to QPPV as required under company policy 
• Effective organisation of all company materials 
• Understanding and adherence to all company policies 

Major challenges of the role are: 
 

• Drive for results - Can be counted on to exceed goals successfully; is consistently one of the top performers; very bottom-line oriented; pushes self and others for results. 
• Integrity and trust- Is widely trusted; is seen as a direct and truthful individual; presents the unvarnished truth in an appropriate manner; keeps confidences; admits mistakes; does not misrepresent him/herself for personal gain. 
• Learning on the fly- Learns quickly when facing new problems; a versatile learner; open to change; analyses both successes and failures for improvement; experiments and tries new approaches to find solutions; grasps underlying concepts quickly. 
• Negotiating - Can negotiate effectively in challenging situations with both internal and external groups; can settle differences with minimal disruption; wins concessions without damaging relationships; can be direct yet diplomatic; gains trust quickly; has strong timing and judgement. 
• Problem solving- Uses rigorous logic and analytical methods to solve difficult problems; seeks effective solutions; probes beyond the obvious and identifies hidden issues; conducts honest analysis and does not stop at first answers. 
• Peer relationships- Finds common ground quickly and solves problems for mutual benefit; represents own interests while remaining fair to other groups; works effectively with peers; is trusted and collaborative; can be candid and constructive. 
• Time management- Uses time effectively and efficiently; prioritises tasks; focuses on important activities; achieves more in less time; able to manage broad responsibilities. 

Qualifications 

• At least two years of experience in companion animal veterinary product sales within an Irish environment 
• Educated to advanced level (or equivalent), with further education to degree level or equivalent 
• Self-motivated with strong decision-making skills 
• Excellent written and verbal communication abilities 
• IT literacy, ideally including practical use of MS Office in a commercial environment 
• Knowledge of budgetary control and project management (desirable) 
• Excellent client-facing skills, both written and verbal 
• Strong time management skills and ability to work under pressure 
• Ability to prioritise tasks effectively 
• Ability to handle confidential matters with tact and diplomacy 
• High attention to detail 
• Persuasive and capable of influencing others successfully 
• Ability to operate and communicate effectively at various organisational levels 
• Ability to identify and develop new business opportunities 
• Energy and resourcefulness with the ability to initiate and manage change 
• Strong team-player mindset 

Desirable: 

• Passion and persistence 
• Strong planning and organisational skills 
• In-depth knowledge of the veterinary market 
• In-depth understanding of sales processes and account management techniques 
• Sound commercial acumen 
• Strong presentation skills