Senior Customer Experience Specialist

1. Broad experience spanning customer success, support, and training, ideally within a start-up or scaling mid-size company
2. Direct experience owning and managing customer relationships, from onboarding through adoption and retention
3. Experience developing training content and administering a learning management system (LMS), ideally within the research or life sciences space

· Thrives in ambiguity and turns limited direction into customer-ready content

· Learns new products quickly and creates the documentation that is missing

· Collaborates across teams to move customers forward