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Senior Costpoint Projects/Accounting Support Analyst
Deltek
- 🇺🇸 United States
- Remote
- Senior
- 20 hours ago
- Deltek
- Costpoint
- AI
- ERP
- SQL
- Equity
- Pension
20 hours ago
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.Business Summary
Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!Position Responsibilities
The Senior Costpoint Projects / Accounting Support Analyst serves as a primary support resource for customers using Deltek Costpoint Project Accounting and Financial Management applications. This role provides phone and chat support, troubleshoots functional and technical issues, and resolves customer-reported problems across project setup, billing, revenue recognition, labor, and accounting workflows. The ideal candidate brings strong Costpoint expertise, a structured troubleshooting mindset, and the ability to clearly communicate solutions or escalate complex issues when needed.
Successful analysts are expected to independently resolve approximately 30-40% of cases within 0-2 days through effective analysis, configuration guidance, data correction, and workflow consultation.
Responsibilities
- Provide phone and chat support for Costpoint Project Accounting and Financial Management customers.
- Diagnose and resolve issues related to project setup, labor processing, billing, revenue recognition, accounts payable, accounts receivable, and general ledger functionality.
- Troubleshoot data, configuration, training, process, and system-related issues using a structured problem-solving methodology.
- Resolve issues through configuration guidance, workflow education, validated data corrections, and documented workarounds.
- Escalate confirmed software defects or highly complex scenarios to senior analysts with clear and detailed documentation.
- Review case attachments, error messages, logs, and knowledge base articles as part of root cause analysis.
- Maintain accurate case documentation, notes, and resolution details for knowledge sharing and handoff purposes.
- Translate technical issues into clear, business-friendly explanations for customers.
- Assist customers in understanding best-practice workflows and system functionality within Costpoint.
- Leverage AI-assisted tools to accelerate troubleshooting, identify patterns, draft communications, and support documentation.
Functional Areas Supported Include:
- Project Setup and Project Lifecycle Management
- Labor Entry, Timesheets, and Labor Distribution
- Billing and Revenue Recognition
- Accounts Receivable and Cash Receipts
- Accounts Payable and Vendor Processing
- General Ledger and Financial Reporting
- Organization Structures and Project Controls
- Cost Pools, Indirect Rates, and Allocations
- Multicurrency and Intercompany Processing
- Contract Management and Government Contracting Compliance
Qualifications
- 3+ years of Costpoint experience supporting Project Accounting, Billing, Financial Management, or related modules.
- Experience in ERP support, implementation, consulting, administration, or help desk environments.
- Strong understanding of project accounting and financial management business processes.
- Experience supporting troubleshooting efforts involving project setup, billing, labor, revenue, and accounting transactions.
- Analytical, methodical problem-solving skills with strong attention to detail.
- Ability to interpret Costpoint error messages, data relationships, and system behavior.
- Basic SQL skills, including the ability to read and interpret SELECT statements and joins.
- Strong written and verbal communication skills.
- Ability to manage multiple active cases and competing priorities.
- US Citizenship is required for this position.
- 5+ years of Costpoint experience across Project Accounting and Financial Management modules.
- Advanced SQL troubleshooting and data analysis experience.
- Government contracting industry experience.
- Experience with project billing, indirect cost structures, and DCAA-compliant accounting practices.
- Familiarity with Costpoint Planning, Time & Expense, Business Intelligence, or General Ledger integrations.
- Experience supporting complex customer environments and enterprise implementations.
- Comfort leveraging AI tools to enhance troubleshooting, analysis, and documentation.
Compensation Info
The U.S. salary range for this position is $59,000.00-$104,250.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
EEO Statement
Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.E-Verify Statement
Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in thisCandidate Privacy Notice
Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Important: Protect Yourself from Recruitment Scams
Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to Secure@deltek.com and consider reporting it to law enforcement.
- Career Interests: Customer Support
- Position Type: FT
- Travel Requirements: No
- Compliance Requirements: Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
Senior Costpoint Projects/Accounting Support Analyst · Deltek