Senior Consultant

Job title: Senior Consultant
Work Location: Houston US
Onsite

Minimum years of experience: 5 to 6 years

Job Description:
• Act as a trusted advisor, providing expertise on Icertis product features and capabilities to help customers optimize their contract management processes
• Work on customer environments to implement new changes and configuration updates, using functional skills to enhance the customer system for a better user experience.
• Drive the process of gathering customer requirements and translating them into functional designs for the Icertis platform.
• Specialize in resolving issues related to customer-specific configurations, third-party integrations, and product functionality, providing workarounds to minimize downtime.
• Develop knowledge-based articles and training materials to foster self-sufficiency for both customers and internal staff, improving troubleshooting efficiency for CLM centre of excellence.
• Provide functional expertise, guidance, and mentorship to other team members, contributing to their growth.
• Adhere to and contribute to defined CLM processes to manage customer requests efficiently and participate in organizational projects to improve product supportability.
• Work closely with engineering, quality assurance, and other cross-functional teams to ensure successful project delivery.


Please provide the TOP skills, and the years of experience that you'll consider:
ICERTIS certified Functional Consultant with 5 years of hands-on experience