Senior Communications Specialist

Take the next step in your Transurban journey. Here's an opportunity to grow your skills and shape your path at Transurban. We're building a culture where you can apply your strengths and develop the skills you need for tomorrow.

About the Opportunity

As a Senior Communications Specialist, you’ll play a key role in championing our customers by developing and delivering proactive and reactive communications for the Linkt retail brand.

You’ll join a collaborative team, who are passionate about delivering for customers and making a real difference.

As our Senior Communications Specialist, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It is complex, meaningful, and exciting work so that our customers experience faster, safer, and more reliable journeys.

How you'll make an impact (your day-to-day):

• Craft compelling, on-brand content across a range of channels (from email and SMS to our website and social media) that helps customers, drives positive action, and contributes to our business goals.
• Lead the communications response for incidents and technical upgrades, applying critical thinking to turn complex information into clear, simple, and reassuring messages.
• Advise partners on communication strategies by collaborating across teams and with external agencies, ensuring we're always putting the customer first and driving commercial value through effective messaging.

This role will suit someone with a curious mind and a drive to adapt. We value the transferable skills and experience you could bring, including:

• Building relationships: You partner effortlessly with internal stakeholders and external agencies, fostering a shared sense of purpose and trust to achieve the best outcomes for our customers.
• Leveraging Data and AI: You have a knack for finding meaningful insights in the numbers to guide your strategy and are curious about how new technologies, like AI, can enhance customer communications.
• Adaptability: You thrive in a dynamic environment, comfortably managing diverse requirements with short timeframes and embracing new ways of working.
• Exceptional Communication: You have a proven talent for translating complex ideas into compelling content and enjoy mentoring others to improve their own communication skills.

Taking ownership of your career and development means exploring opportunities that stretch you. We aren't looking for a perfect checklist; we are looking for a strong foundation. If your experience aligns with some of the above and you bring a readiness to adapt, we want to hear from you!

If you need any adjustments or support during the recruitment process, please contact the Recruiter listed for the role.

Ready to take on your next challenge?

Apply today.

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