Senior Commercial Invoicing Representative

C.H. Robinson is seeking aSenior Commercial Invoicing Representative to join our team. In this role, you will be responsible for managing shipment operations and supporting invoicing activities for assigned shipments while ensuring compliance with customer SOPs and operational requirements.

You will coordinate shipment activities, resolve issues proactively, and ensure operational and billing requirements are completed accurately and on time. Additionally, you will support the timely and accurate creation of customer invoices while meeting service and operational KPIs.

Strong global forwarding knowledge, operational focus, and ownership of assigned shipments are critical to success in this role. Knowledge of invoicing processes and INCOTERMS is an added advantage.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Monitor SharePoint/Common mailbox for the task
• Follow process procedures and practices as outlined in SOP
• Follow defined escalation procedures and training
• Evaluate exceptions and provide timely solutions
• Communicate clearly, timely and effectively with CHR offices
• Build good relationship with CHR offices by responding timely and following up on issue resolution.
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management
• Create and propose new ideas to improve process efficiencies
• Understand and adhere to process manuals related with specific tasks
• Work on assignments of limited scope and complexity exercises independent judgement within defined boundaries and guidelines typically under supervision"
• Other duties or responsibilities as assigned according to the team and/or country specific requirements
  

Required Qualifications:

• Bachelor’s degree from an accredited college or university
• Minimum 2 years relevant trade experience
• Ability to work a flexible schedule, some evening and/or weekend work may be required for select roles
• Effective written and verbal communication skills

Preferred Qualifications:

• Basic proficiency in Microsoft Office Suite of programs
• Effective and flexible communication skills and time management skills
• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)

• Group Personal Accident (GPA) policy

• Covid-19 related coverage and reimbursement

• Employee State Insurance Corporation (ESIC)

• Group Term Life (GTL) Insurance Plan for employees

• Employee Stock Purchase Plan (ESPP)

• Investment Declaration & Flexi Benefit Plan

• Variable Pay based on position

• Flexible work arrangements

• Paid Privilege, Casual and Sick Leaves

• Paid Maternity & Paternity Leaves

• Paid Compassionate Leaves

• Paid Public Holidays

• Paid time off to vote

• Reward & Recognition Program

• Wedding Allowance

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.