Senior Cloud Engineer

As a Support Engineer on Azure Subscription and Billing team you will be a businesscritical support to Azure Enterprise customers around the world through various support offerings via telephone andor emails

RESPONSIBILITIES

You will be responsible for working on Subscriptionbilling platform daily operational activities that is handling cases that are assigned via duty managers or the ticketing system Support end users on migrations and building their infrastructure on Azure Cloud.

You will technically interface with Microsoft architects developers to provide technical solutions to our customers

Establish a reputation within the Azure community through contributions to blogs Maintain skills through completion of ongoing readiness and Platform training as required

Technical Skills

Technical understanding of commerce platform concepts and procedures including online services Order to Cash operations and general billing and commerce systems processes eg invoicing credit card transactions

Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture

Online AccountLogin troubleshooting skills Exploratory learning skills

Experience

Above 3 years of support or equivalent experience including a customer facing or customer support roles

Time of operation

This team will be in 24X7 shift model Therefore should be flexible to cover during holidays and weekends to accommodate MS roster