Senior Cloud Engineer

Windows Storage and High Availability

4 years of experience in Windows Administration Networking Performance Tuning Patch Management Windows Upgrades into production environment including customer facing or customer support roles

Technical Skills

Storage High Availability HA

Hyper V Hypervisor Hyper V Architect

Cluster Failover Cluster Clustering

SAN NASStorage Technologies

Backup technology VSS Volume Shadow Copy Service

Windows Firewall

Storage Backup Configuration Types Stack

Server 2008 till 2019 features variances

Windows Update Type of Updates Cumulative Update LTSC Long Term Service Channel

DFS MSDTC Microsoft Distributed Transaction Coordinator

VSS Back up

Server Core machine Server Hardware Upgrading Server

Points quorum in cluster

failover cluster

HyperV checkpoints

Soft Skills

o Leadership handle technically challenging and politically sensitive customer situations

o Strong communications skills Excellent spoken and written English communication

o Effective polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidence

o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone email and chat services as applicable

o Demonstrable troubleshooting skills

o Crossteam collaboration