IW
Senior Client Services Professional (MSP)
Info Way Solutions LLC
- Location not stated
- Senior
- 11 hours ago
- Microsoft Windows
- Microsoft Office Applications
- Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
11 hours ago
Position: Senior Client Services Professional (MSP)
Company: AgileOne
Work Arrangement:
Employment Type: As per client requirements
Position Summary
AgileOne is seeking a Senior Client Services Professional (MSP) to support the day-to-day operations of complex Managed Service Provider (MSP) and Vendor Management System (VMS) programs. The successful candidate will work closely with client managers, staffing suppliers, and contingent workers to ensure efficient workforce management, accurate system administration, and high-quality customer service.
This role involves managing requisitions, coordinating candidate submissions and interviews, monitoring onboarding activities, overseeing timecard approvals, supporting billing processes, and maintaining the accuracy and integrity of program data within AgileOne's proprietary or third-party VMS platforms.
Key Responsibilities
1. Account Maintenance and MSP Operations – 90%
- Support daily operations for complex MSP/VMS programs.
- Serve as the primary liaison between clients and staffing suppliers regarding job requirements, service levels, and operational issues.
- Monitor requisition approvals and ensure positions have adequate candidate coverage and are filled in a timely manner.
- Review candidate resumes for relevant skills, qualifications, and overall suitability; shortlist candidates for hiring manager review as needed.
- Coordinate candidate interviews with hiring managers and staffing partners.
- Track contingent worker onboarding requirements and coordinate with suppliers and client managers to ensure timely completion.
- Verify supplier markups comply with contractual agreements and established guidelines.
- Manage weekly timecard approval processes and resolve related issues.
- Collaborate with corporate billing and payroll teams to ensure accurate and timely processing of billing and payroll-related activities.
- Serve as a point of contact for suppliers regarding contractual, accounting, payment, and administrative inquiries.
- Coordinate system-related issues between clients, suppliers, and the corporate IT team.
- Prepare and deliver reports to clients and suppliers within established deadlines.
- Train and mentor Client Services Professionals and other program team members.
- Identify and recommend opportunities for process improvement and operational efficiency.
- Promote collaboration and business opportunities across affiliated companies when appropriate.
- Support additional operational duties and special projects as assigned.
2. Implementation Support – 10%
- Assist implementation teams with collecting and organizing data for new client implementations and program expansions.
- Coordinate supplier information and documentation required for system setup.
- Set up client users, embedded workers, job titles, and other program data within the applicable systems.
- Provide system and process training to client users and staffing partners.
- Support the training of Client Services Professionals and operations team members.
- Maintain, update, and archive project documentation to ensure accurate records are available for audits, reviews, and legal requirements.
- Perform implementation-related administrative tasks and other assigned duties.
3. Additional Responsibilities
- Support contingent workforce management activities when required.
- Perform other job-related duties and special projects as assigned.
Required Qualifications and Skills
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities without compromising service quality.
- Ability to work independently with minimal supervision and collaborate effectively within a team.
- Strong customer service and relationship management skills.
- Ability to learn proprietary software, VMS platforms, and related business systems quickly.
- Professional, ethical, and fair conduct when interacting with clients, suppliers, candidates, and colleagues.
- Ability to work effectively in a fast-paced environment.
- Flexibility to accommodate changing business needs and work schedules.
- Strong problem-solving, analytical, and process improvement skills.
- Ability to interpret business instructions, procedures, reports, and operational requirements.
- Willingness to support remote work if required by business needs, notwithstanding the current onsite arrangement.
Technical Skills
- Working knowledge of Microsoft Windows environments, email, and internet-based applications.
- Proficiency in Microsoft Office applications, particularly:
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Ability to quickly learn and use AgileOne's proprietary technology or third-party VMS platforms.
- Ability to perform basic calculations involving percentages, markup rates, bill rates, discounts, commissions, and other business figures.
Communication and Analytical Requirements
- Ability to read, analyze, and interpret business documents, professional publications, technical procedures, and applicable regulations.
- Ability to prepare reports, business correspondence, and procedural documentation.
- Ability to communicate information clearly and respond effectively to questions from managers, clients, customers, and other stakeholders.
- Ability to solve practical problems and make sound decisions in situations involving multiple variables and changing requirements.
Education and Certifications
- No specific certifications, licenses, or registrations are required.
- Candidates should demonstrate the communication, organizational, analytical, and technical capabilities necessary to perform the role successfully.
Additional Information
- Work Location: Onsite
- Supervisory Responsibilities: None
- Schedule: Must be flexible to meet business requirements
- Work Environment: Fast-paced, client-focused MSP/VMS operations
Ideal Candidate: A highly organized and service-oriented professional who can coordinate effectively with clients and staffing suppliers, maintain accurate workforce management data, resolve operational issues, and ensure timely completion of requisition, onboarding, timekeeping, and billing activities.
Senior Client Services Professional (MSP) · Info Way Solutions LLC