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TC

Senior CCAI Developer

TechDigital Corporation
🇺🇸 United States
On-site
Senior
8 months ago
  • AI
  • Genesys
  • AWS
  • Cisco
  • GCP
  • Webhooks
  • Python
  • Node.js
  • CRM
  • Cloud Functions
  • Pub/Sub
  • Cloud Run
  • BigQuery
  • Natural Language Processing
  • Flask
  • FastAPI
  • Django
  • REST API
  • Salesforce
  • ServiceNow
  • SIP
  • Git
  • CI/CD
  • Agile
  • Machine Learning
  • Large Language Models
  • HTML
  • JavaScript
8 months ago
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This job description is for aSenior Google CCAI Conversational AI Developer, focused on designing and implementing advanced contact center automation solutions with Integration knowledge on other CCaaS platforms like Genesys, AWS Connect, and Cisco UCCE.
Job Title: Senior Google CCAI Conversational AI Developer

We are seeking a talented and experienced Senior Developer to design, develop, and implement cutting-edge conversational AI solutions using the Google Cloud Contact Center AI (CCAI) platform. The ideal candidate will have hands-on experience building and integrating intelligent virtual agents (chatbots/voicebots) within contact center environments and possess competitive knowledge of other leading platforms to help drive strategic decisions and superior customer experiences.
Key Responsibilities
  • Design, develop, and deploy virtual agents usingGoogle Dialogflow ES and CX for both voice and chat channels.
  • Integrate Dialogflow agents and Google CCAI with core contact center platforms such asGenesys, AWS Connect, and Cisco (UCCE/PCC/etc.) using APIs and webhooks.
  • Develop robust middleware and backend services usingPython orNode.js to facilitate integration with enterprise systems (CRM, databases, etc.).
  • Implement and optimize Google Cloud Platform (GCP) services (e.g., Cloud Functions, Pub/Sub, Cloud Run, BigQuery) to build scalable and reliable AI solutions.
  • Collaborate with UX designers and business stakeholders to define conversation design, user journeys, and ensure seamless customer interactions.
  • Perform Natural Language Processing (NLP) and Natural Language Understanding (NLU) tuning to improve intent recognition accuracy and overall bot performance.
  • Implement logging, monitoring, and analytics (using Google Insights or similar tools) to track bot performance, troubleshoot issues, and drive continuous improvement.
  • Provide technical leadership, mentor junior developers, and conduct code reviews.
Required Qualifications & Skills
  • 8+ years of hands-on experience in software development, with a minimum of 2 years specifically in conversational AI development using Google CCAI and Dialogflow ES/CX.
  • Strong proficiency in programming languages likePython (Flask/FastAPI/Django) orNode.js.
  • Proven experience withRESTful APIs, webhooks, and backend integrations.
  • Familiarity with cloud platforms such asGCP (required), and a working knowledge of competitor platforms likeAWS Connect andGenesys Cloud (PureCloud).
  • Understanding of contact center architecture, including IVR development, call flows, CRM integration (Salesforce, ServiceNow), and telephony protocols (SIP).
  • Experience with version control systems (Git), CI/CD pipelines, and Agile methodologies.
  • Strong problem-solving skills, excellent analytical abilities, and clear communication skills.
Preferred Qualifications
  • Google Cloud certifications (e.g., Professional Cloud Developer, Professional Data Engineer).
  • Experience with generative AI technologies and Large Language Models (LLMs) in contact center applications.
  • Knowledge of front-end technologies (HTML, JavaScript) for developing conversational UIs.

Senior CCAI Developer · TechDigital Corporation

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