Senior Calypso Support Analyst

TheCalypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.

Responsibilities

• Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules
• Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools
• Investigate and resolve incidents raised by business users within agreed SLAs
• Triage issues, perform root cause analysis, and escalate complex problems to support or development teams
• Support users across trade capture, confirmations, settlements, cash management, and reporting workflows
• Assist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L, risk, and position reconciliation
• Troubleshoot pricing, valuation, and market data issues in coordination with quants and market data teams
• Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)
• Write and execute SQL queries (Oracle/Sybase) to investigate data issues
• Review and interpret Calypso logs, engine outputs, and Java stack traces
• Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)
• Assist with deployments, patch installations, environment refreshes, and user access management
• As a Senior on the team, you will be expected to mentor and support junior resources

Requirements

• A minimum of 3 years of experience as Calypso Support Analyst
• Hands on Calypso application knowledge
• Experience of incident and problem management
• Excellent stakeholder management skills
• Open to relocation/business travel