Senior Business Systems Analyst

About the team

About the role

As a Senior Business Systems Analyst, you’ll provide technical leadership as an individual contributor on the Integration Solutions team. Working across product, engineering, support, and enterprise partners, you’ll resolve complex integration issues and develop documentation, tools, and monitoring that improve reliability and help teams support partners effectively.

You Will Get To

• Lead the investigation and resolution of complex integration issues across systems, providing engineering teams with clear problem statements, reproduction steps, and supporting evidence.
• Lead partner discovery conversations, recommend integration approaches, and explain technical findings to technical and nontechnical audiences.
• Partner with Sales on technical discussions with enterprise prospects.
• Develop and improve AI-assisted knowledge and diagnostic tools to support troubleshooting and knowledge sharing.
• Create and maintain integration guides, escalation playbooks, onboarding resources, and troubleshooting documentation.
• Improve operational tools and workflows, including Zendesk, Slack automations, Airtable, and monitoring dashboards.
• Analyze support trends and integration health signals to identify recurring issues, recommend root-cause improvements, and strengthen proactive monitoring.
• Define launch support plans—including documentation, escalation paths, monitoring, and known limitations—and support partner onboarding and post-launch reviews.

Who you are

• 5-8+ years of experience in solutions consulting, technical account management, implementation, integration support, or related work.
• Skilled in XML, JSON, data mapping, and feed-based integrations, including the Multifamily Information and Transactions Standards (MITS) schema.
• Familiar with application programming interfaces (APIs), REST, webhooks, and tools such as Postman. You can interpret API documentation and investigate issues across systems; production coding is not required.
• Able to translate technical information into clear explanations for partners, engineers, and business leaders.
• Experienced in identifying patterns across issues and turning findings into practical process or system improvements.
• Able to coordinate work across teams, manage competing priorities, and follow issues through resolution while documenting and sharing findings.
• Interested in developing and improving AI-assisted workflows that help teams work effectively.
• Preferred: Experience in property technology, multifamily operations, or business-to-business software, including property management software, customer relationship management systems, internet listing services, or related integrations.

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. 

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included onTIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.