Senior Business Process Consultant – ITSM, CSM & CMDB

Role:Senior Business Process Consultant – ITSM, CSM & CMDB
Experience:7+ Years
Location:Offshore
Work Mode:Offshore
Certification:Not Mandatory

Key Responsibilities

• Leadprocess consulting and transformation forITSM, CSM, and CMDB

• Analyze current processes, identify gaps, and recommendServiceNow-aligned solutions

• Design and documentTo-Be processes, workflows, and governance models

• Provide expertise inIncident, Problem, Change, Request, Knowledge, and CSM case management

• Define and implementCMDB strategy, CI lifecycle, relationships, and governance

• Conductstakeholder workshops and design sessions

• Work witharchitects and developers to translate requirements into functional designs

• SupportUAT, process validation, and go-live readiness

Required Skills

• 7+ years ofITSM / Service Management consulting experience

• Strong expertise inServiceNow ITSM, CSM, and CMDB

• Deep understanding ofITIL processes and service lifecycle

• StrongCMDB knowledge (CI classes, relationships, discovery, data quality)

• Excellentstakeholder management and communication skills