EI
Senior Business Analyst
eTeam Inc.
🇨🇦 Canada
Hybrid
Senior
6 months ago
- CCTV
- Data Modeling
- Risk Management
- CBAP
- Change Management
- UML
- Jira
- Confluence
- Visio
- Agile
- Scrum
- Waterfall
- Microsoft Project
- SQL
- ABA
- Devops
- Miro
6 months ago
Location:Montreal, QC (H3B 2C9)
Duration:12 months contract
In‐office: 3 days per week (7.5 hours per day)
Job Description:
- The Senior Business Analyst (BA) will play a critical role in the upcoming migration of the PIS (Passenger Information System) & the replacement of the CCTV solution.
- This initiative aims to modernise our project portfolio management capabilities, improve usability, and align with evolving business needs.
- The BA will lead requirements gathering, process optimisation, and stakeholder engagement to ensure a smooth transition and successful implementation.
- The Senior BA is responsible for optimising business processes, analysing data, and validating requirements for complex and strategic IT projects impacting multiple cross-functional stakeholders.
- This role ensures that business needs are clearly understood, documented, and translated into actionable solutions.
- Recommendations may include organisational changes, training programmes, process improvements, modifications to business rules, or the implementation of new technology—or a combination of these.
Duties & Responsibilities:
- Strategic Alignment (25%)
- Conduct field interviews and meetings with project sponsor and key stakeholders to identify and clarify business issues / needs and underlying causes.
- Support the business in documenting the project’s justification and business needs alignment with VIA Rail’s strategic goals and objectives.
- Identify business areas, process and stakeholders impacted.
- Define target operating model.
- Determine boundaries of analysis for requirements elicitation.
- Support the business with business case development.
- Define the business analysis approach.
- Requirements Management (25%)
- Responsible for business requirements gathering, elicitation and documentation for complex IT projects based on VIA requirements classification.
- Use business process, data modeling techniques, documentation and tools to capture and analyze business requirements and rules and suggest improvements.
- Responsible for business requirements prioritization and communication across business groups impacted.
- Produce designs (wireframes, mock-ups, workflows, other visuals) to support requirements.
- Track and maintain requirements along the project and transfer related documentation to Functional Analysts.
- Develop and maintain deep understanding of business processes and operations to ensure accuracy of business requirements and alignment of solutions to operations content.
- Develop recommendations which address business needs. The recommendation could include an organizational structure, process change, and implementation of new technology or a combination of all.
- Collaboration (Stakeholder Engagement) & Coaching - (10%)
- Creates awareness of the business analyst role by communicating and explaining the standards and key deliverables to stakeholders.
- Build and maintain relationships with stakeholders to ensure their engagement and business analysis needs are understood and supported.
- Collaborate with stakeholders to define and prioritize their business requirements.
- Communicate relevant progress and achievements regarding requirements and processes to stakeholders on a regular basis to manage expectations.
- Coaches and advice other team members when it comes to defining the requirements management approach, assessing impacts and/or using BA related standards and methodologies.
- Processes Mapping (15%)
- Design and document future state for complex processes.
- Identify and document business rules.
- Integrate all new processes documents into the VIA Rail PCF (Process Classification Framework).
- Solution Validation & Acceptance (25%)
- Support user acceptance testing (UAT) (lead by the Testing Team) identifying test scenarios validated with the business.
- Support user acceptance criteria definition.
- Ensure critical requirements have been tested.
- Participate in UAT sessions to confirm the compliance of the solution with business needs and requirements.
Day‐to‐Day look like:
- Serve as a Senior Business Analyst supporting:
- The migration of the PIS (Passenger Information System)
- The replacement of the CCTV solution
- Heavy documentation responsibilities (requirements, analysis, process documentation, planning artifacts)
- Facilitation of workshops with multiple business units across VIA Rail
- Topics:stakeholder management, planning, budgeting, risk management
- Summarization an documentation of information from meetings and workshops
- May require occasional travel (Montreal, Toronto, Ottawa)
Qualification:
- Bachelor’s degree in business, or Computer Science, or Engineering, or equivalent education and/or experience.
- Certified Business Analysis Processional (CBAP) certification (an asset)
- Minimum of 10 years of experience in business analysis, project delivery, change management, and/or management consulting.
Competencies:
- Business Analysis Techniques:Requirements elicitation, modelling (BPMN/UML), prioritisation, and traceability.
- Technical Knowledge: Understanding of systems architecture and data modelling basics
- Tools: JIRA, Confluence, MS Visio, and requirements management platforms.
- Testing: UAT planning and execution.
- Methodologies: Agile (Scrum) and Waterfall.
- Soft Skills: Strong facilitation, communication, negotiation, and problem-solving abilities.
- Domain Expertise: Familiarity with project management tools (Microsoft Project Online, Planner or other PPM solutions).
Language Requirement :
- Bilingual (English & French)
Non-Negotiable & Top skills:
- Strong Business Analyst Fundamentals
- Prioritization, traceability across different processes
- Modelling techniques (BPMN, UML)
- Solid documentation practices
- Balanced Technical BA Skill Set
- Technical abilities (SQL, configuration work, etc.)
- Candidate must be strong in traditional BA work (requirements gathering, documentation, process mapping, validation)
- Experience in Testing
- Creating and executing test cases
- Validating requirements and ensuring functional alignment
Additional key traits:
- ABA certification is highly preferred
- Collaborative, strong stakeholder‐engagement abilities (external suppliers internal teams)
- Autonomous, proactive “go‐getter” mindset
- Strong soft skills and communication skills
Technical tools/skills that would stand out immediately
- Microsoft Office (strong proficiency)
- Familiarity with DevOps or Jira
- Visio OR Miro
- CPAB experience is an asset
Senior Business Analyst · eTeam Inc.