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Senior Business Analyst
ICONMA, LLC
- 🇺🇸 United States
- Remote
- Senior
- 6 hours ago
- $68.79 – $72.82 / hour
- Change Management
- triage
- AI
- Agile
- Scrum
- Incident Management
- SQL
- Okta
- OneTrust
- ServiceNow
- ITIL
- Terraform
- Visual Studio
6 hours ago
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Responsibilities:
- Analyze business objectives and user needs to elicit, document, and validate business and functional requirements
- Translate business needs into detailed user stories that include business requirements, acceptance criteria, data mappings, and test scenarios
- Create and share business process flows and system data flows to product teams and stakeholders
- Pull, interpret, and summarize data to support requirements definition, inform strategic decision-making, and assess potential impacts to users and business processes
- Assist QA and Development by reproducing reported defects, performing initial root cause investigation, and documenting findings to support issue resolution
- Support user acceptance testing by communicating with internal users to ensure successful validation
- Create, coordinate, and implement IT Change records within our ITSM change management platform
- Maintain knowledge of interfacing applications and their relationships to support requirements analysis, troubleshooting, and impact assessments
- Triage incidents and support requests to identify business impact, determine potential causes, and facilitate appropriate resolution efforts
- Provide production support to users and help ensure systems operate in alignment with client policies and standards
- Prepared for supporting additional systems within the CIAS umbrella
- Build and apply knowledge of data privacy requirements, including the client cookie lifecycle and associated processes
- Ensure client IT Methodology and best practices are adhered to.
- Ensure adherence to client IT methodology, security standards, and established best practices.
- Collaborate effectively with business analysts, technical teams, management, and cross-functional partners.
- Maintain and promote a strong safety culture by following all safety policies, procedures, and regulations; identifying
- Demonstrates a positive, collaborative attitude and enjoys contributing to an engaging, supportive team environment while maintaining a strong focus on delivering high-quality results
- Comfortable exploring applications of AI tooling to continuous improvement and support processes for better automation and efficiency
Requirements:
- Excellent communication skills, both verbal and written.
- Excellent collaboration skills within the Product team and interfacing teams.
- Experience working with developers and quality engineers in a team setting using Agile/Scrum methodologies.
- A willingness to help drive items forward and assist in driving for a solution with the product team
- Experience in requirements elicitation through the entire life cycle
- Experience in Incident Management, Change Management, and Request Management
- Strong SQL skills including writing complex queries to identify use case data
- Experience with data analysis and data mapping
- 5+ years of business systems analyst experience to include:
- Formulating and defining system scope and objectives for assigned projects
- Gathering and preparing detailed system requirements and diagrams
- Creating and modifying procedures to solve complex issues
- Preferred Qualifications: (desired)
- Experience with a Customer Identity and Access Management solution, e.g. Okta
- Experience with cookie management software e.g. OneTrust
- Experience with the following tools: ServiceNow (ITIL), Octopus, Terraform, SQL Server Management Studio, Visual Studio Code or other code editors
- Experience with product delivery model, objectives and key results, and customer value focus
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Senior Business Analyst · ICONMA, LLC