Senior Banking Operations Specialist - Payments

Job Title

Job Description

A bit about us

Rabobank is the world’s leading specialist in food & agribusiness banking.  One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.  Our commitment to our employees & clients is at the heart of everything we do

About the role

Payments within COO Domains Operations Australia delivers critical payments services for Country Banking & Rabobank Online Savings clients, as well as supporting Wholesale Australia & New Zealand clients.  The team manages deposit product maintenance, account closures, payment investigations & client refund activities. 

We have an exciting opportunity for a Senior Banking Operations Specialist - Payments to join our Sydney team.  Reporting to the Manager, Banking Operations - Payments, you will provide operational leadership, coaching, technical expertise as a trusted second-in-charge (2IC), supporting day-to-day workflow, complex escalations & the delivery of high-quality payment services.

This is a hands-on role offering broad exposure across payment operations, leadership, risk management, stakeholder engagement, projects and continuous improvement, with the opportunity to make a meaningful impact on team capability & operational excellence.

This is an excellent opportunity for an experienced banking operations professional looking to broaden their leadership capability while remaining close to operational delivery.

Top Role Accountabilities:

• Act as the Manager's delegate & second-in-charge, providing day-to-day operational leadership, workflow oversight, coaching, guidance & support
• Champion team capability through training, knowledge sharing, quality reviews & cross-training
• Support procedure reviews, process enhancements & continuous improvement activities
• Act as a senior subject matter expert for payments operations, investigations & transaction services, providing guidance on complex matters and escalations
• Process & authorise domestic, international & foreign currency transactions in accordance with policy & regulatory requirements
• Manage complex customer requests, payment exceptions & operational issues while delivering exceptional service
• Support risk management activities including quality assurance, control testing, incident management & remediation
• Ensure compliance with internal policies, regulatory obligations & industry standards
• Build strong stakeholder relationships & contribute to system testing, process change & operational resilience initiatives

To be successful you will have:

• 5+ years' experience in banking operations, payments, transaction services or a related financial services environment
• Strong understanding of banking operations, payments processing, compliance & risk management
• Knowledge of banking products, including lending, deposits & payment services
• An understanding of regulatory requirements including AML/CTF, FATCA & the Banking Code of Practice
• Excellent communication & stakeholder management skills
• Strong analytical & problem-solving skills with exceptional attention to detail
• The ability to manage competing priorities & perform effectively in a fast-paced environment
• Demonstrated initiative, accountability & a continuous improvement mindset
• Demonstrated ability to coach, guide and support others, with an interest in continuing to develop your leadership capability
• Strong working knowledge of in Microsoft Office applications
• Lean Six Sigma White Belt certification (or willingness to obtain) highly regarded

What we’re proud to offer you:

• Hybrid working:A mix of work in our newly refurbished CBD office & at home
• Wellbeing leave:Extra days to support your health & work-life balance
• Education Assistance Program to support your growth
• Parental leave:Up to 14 weeks’ paid leave to support you & your family
• Additional leave options: Earn an extra week of annual leave & purchase up to two more
• Insurance cover:Employer-funded Death, TPD & Income Protection
• Workplace giving:Matched donations through our community giving program
• Other extras: Annual wardrobe or equipment allowance, flu shot, gym passport discount, health insurance discounts & mor

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all.  Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work.   We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you