Senior Audio Visual System Engineer

Team Introduction

Our IT Technical Services team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business. We provide a full range of IT services—including network systems, security, hardware, software, and AI-enabled workplace technologies—while focusing on user experience, operational efficiency, and innovative IT capabilities. By combining strong service delivery with innovation, we support both internal operations and external product excellence.

Responsibilities

• Enhance AV Operations with independancy to develop visualization of AV operation and maintenance metrics using BI tools & dashboards, identifying issues, improving operational efficiency, and enabling proactive issue detection and boosting operational efficiency with preventive metrics.
• Lead regional deployment of new AV technologies across APAC, ensuring consistent implementation and performance across multiple countries.
• Perform risk assessments and develop scalable, stable technical solutions to maintain robust audio-visual system performance.
• Streamline AV workflows by optimizing and automating processes, standardizing troubleshooting protocols, and refining issue escalation procedures; partnered with vendors to align maintenance within TikTok's global standards.
• Excel in cross-functional collaboration, managing multiple projects concurrently while coordinating effectively with diverse teams and stakeholders.

Minimum Qualifications

• Bachelor's degree or higher.
• At least 4 years of professional experience in audio-visual system design, handover, maintenance, and operations.
• Proven experience with SaaS platform(Zoom, Lark, GoogleMeet, etc.) video conferencing operations and Audinate DDM operations interoperability during live events. Exemplify experience with deployment, operating and supporting with these cross-interoptability with at least 3 years of hands-on in deployment.
• Demonstrated experience applying audio quality and level standards (e.g., ITU-R BS.1770, AES, SMPTE) using professional measurement and monitoring tools (e.g., QLab, Dante Controller, Shure Wireless Workbench, or similar) for both in-room and far-end platforms. Minimally, with 5 years experience of performing testing & commissioning, working with key stakeholders to support troubleshooting & resolution methodologies.
• Proficiency in using acoustic testing software, like Smaart, Systune, REW and/or in similar equivalent tools with at least 4 years of experience.
• Familiar with leading & established brands in the audio and video industry, including but not limited to Audinate/Extron/Crestron/Biamp/QSC/Shure/Sennheiser/Sony/Logitech, etc.
• Holds advanced audio-visual certifications such as CTS or equivalent certifications from recognized brands like Audinate, Extron, Crestron, Biamp, QSC, Shure, Sennheiser, Sony, Logitech, etc.

Preferred Qualifications

• Successfully managed the operation and maintenance of over 500 conference rooms for large-scale MNC companies, ensuring seamless functionality.
• Proficient in AV automation tools and concepts, with hands-on experience using PJlink Protocol, SSH, HID, and Zabbix to streamline operations.
• Extensive experience in the global planning and deployment of audio-visual system infrastructures, ensuring consistency and high performance across multiple regions.
• In-depth knowledge of program and UI design using Crestron, Extron, and AMX, and showcase expertise in designing guidelines for optimal user experience.
• Proven ability to plan, construct, and optimize audio-visual systems globally, enhancing efficiency and system reliability through continuous improvements.