Senior Applications Support Specialist

Key Responsibilities

Incident & Problem Management

• Leadmajor incident (MI) bridges and restore service with minimum business impact.
• Handle allL3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Owntechnical RCAs, drive long‑term and systemic remediation.
• Identify recurring failure patterns and risks.

Reliability Engineering

• ApplySRE principles: SLIs/SLOs, error budgets, resilience patterns.
• TuneJVM parameters, analyze thread/heap dumps, and improve performance.
• Influence application architecture forfault tolerance, scalability, and recoverability.
• ValidateDR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

• Providetechnical approval and risk assessment for high-risk changes.
• Enforceoperational readiness for new apps and major releases.
• Ensure changes meetaudit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

• Build advanced automation usingShell/Python/PowerShell.
• Develop frameworks forhealth validation, automated recovery, and compliance checks.
• Define observability standards; optimize alerts and improveMTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge ofapplication architecture, distributed systems, and middleware.
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• .Net --CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
• StrongUnix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
• AdvancedSQL and understanding of databases; Autosys (or equivalent scheduler).
• Handson withobservability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
• Experience inregulated production environments.

Soft Skills

• Strong technical leadership and decision‑making.
• Clear communication during high‑pressure incidents.
• Ownership mindset and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor’s degree inComputer Science/Engineering or equivalent.
• ITIL, cloud, or industry certifications (preferred).
• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.
• Fast‑paced environment with multiple priorities.
• Hybrid working model

We are anequal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.