Senior Application Support Engineer (L2/L3) - Telecom Domain

Job Description

• Investigate API failures, data-feed disruptions and workflow errors across in-scope applications.
• Lead service restoration and remediation planning.
• Coordinate infrastructure, engineering and vendor support teams.
• Perform cross-system data reconciliation and consistency validation.
• Guide L1 teams on playbooks, diagnostics and escalation quality.
• Document major activities, known errors, recovery procedures and corrective actions.
• Support changes and validate application health after implementation.
• Follow incident, problem, change and escalation processes, including accurate ticket updates and shift handoffs.
• Work within approved runbooks, playbooks, MOPs and service-level commitments.
• Maintain clear operational documentation and collaborate with cross-functional engineering, field and vendor teams.

Mandatory Skills

• Application support and service assurance
• API, integration and data-feed troubleshooting
• Linux
• Logs
• SQL and monitoring
• Incident/problem/change management
• Cross-team technical coordination

Desired Skills

• AppAlication support and service assurance
• API, integration and data-feed troubleshooting
• Linux
• Logs
• SQL and monitoring
• Incident/problem/change management
• Cross-team technical coordination