Senior Amazon Connect Chat Engineer

Request ID: 110727-1
Title: Senior Amazon Connect Chat Engineer
Locations: REMOTE
Duration: 6 Months
Pay Range: $40 - $45/Hour on W2/C2C (All inclusive)

Introduction

The Senior Amazon Connect Chat Engineer is responsible for owning the digital contact experience, including Amazon Connect Chat, integrations with Parloa, conversational AI capabilities, routing logic, authentication flows, and customer self-service experiences. This role focuses on improving reliability, containment, and customer experience across chat and AI channels.

Required Skills & Qualifications

• Extensive experience with Amazon Connect
• Proficiency in developing Contact Flows
• Experience with AWS Lambda, CloudWatch, API Gateway, DynamoDB, and S3
• Strong skills in Conversational AI integrations
• Prior work experience in the client's industry

Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Experience with Parloa and Lex
• Proficiency in Salesforce integrations
• Knowledge of customer authentication solutions and digital self-service strategy

Day-to-Day Responsibilities

• Administer Amazon Connect Chat environments
• Build and support chat routing and flows
• Support integrations with Parloa and AI Agent
• Troubleshoot chat session, transfer, and routing issues
• Analyze customer experience metrics and containment performance

Company Benefits & Culture

• Collaborative and innovative work environment
• Opportunities for professional growth and development
• Comprehensive benefits package

For immediate consideration please click APPLY to begin the screening process with Alex