Senior Administrator, Payroll

JOB DESCRIPTION 

Senior Administrator, Payroll 

Position Summary 

Deliver accurate, timely payroll processing and administration for assigned hotel portfolios, including payroll validation, employee-pay queries, off-cycle adjustments, exception resolution and reporting. Relevant portfolios may include union, and other complex payroll arrangements. 

Job Details 

Work Setup: Work from home 

Shift/Schedule: Monday to Friday, 9 PM to 6 AM (Manila Time)

Holidays: U.S. corporate holiday calendar 

Responsibilities 

• Payroll Processing & Validation: Process and validate weekly, biweekly, semi-monthly, and off-cycle payrolls for multiple Sonesta properties and company codes, ensuring accurate and timely payment of wages, deductions, bonuses, tips, service charges, and adjustments. 
• Time & Attendance Management:Review and validate employee timecards, overtime, PTO, holiday pay, and other pay rules using ADP Workforce Manager. Identify and resolve missing punches, unapproved timecards, and payroll exceptions. 
• Payroll Taxes, Garnishments & Compliance:Upload and monitor garnishments, child support orders, tax levies, and payroll tax-related activities through ADP SmartCompliance, ensuring compliance with applicable regulations and established procedures. 
• Employee & Property Support:Research and resolve payroll inquiries from employees, hotel management, HR, and Finance. Manage assigned AYS service tickets from receipt through resolution while maintaining professional communication and confidentiality. 
• Employee Data & Payroll Adjustments:Review of new hires, terminations, transfers, compensation changes, and employee data received through Workday and other integrated systems. Process authorized payroll corrections and adjustments in accordance with established procedures. 
• Reporting, Documentation & Process Improvement:Prepare payroll reports, maintain accurate and audit-ready documentation, support quarterly and year-end activities, and contribute to process improvements, SOP development, cross-training, and payroll system enhancements. 
• Collaboration, Accountability & Escalation:Work closely with U.S.-based Payroll Leadership, offshore team members, and hotel properties to meet critical payroll deadlines, resolve issues, support operational continuity, and escalate complex or high-risk matters appropriately. 

Qualifications 

• At least 3 years of hands-on payroll administration experience, including pay-cycle processing, adjustments and reconciliation. 
• Practical experience with ADP; familiarity with ADP Workforce Now or ADP eTime is sufficient. Both are not required. 
• Knowledge of payroll cycles, employee status changes, time records, wage and tax controls, and accurate payroll reporting. 
• Strong Excel, analytical accuracy, confidentiality and clear communication with employees and business partners. 
• U.S. multi-state or multi-location payroll processing experience. 

Nice to Have 

• Union payroll processing and experience handling complex pay exceptions. 
• Exposure to ADP SmartCompliance, Workday, hospitality tips/service charges or off-cycle payroll processing. 
• Payroll issue escalation, peer training, or process improvement experience.