Senior Accountant (Franchise Accounts Receivable)

Position Summary 

Manage a high-volume franchise accounts receivable portfolio, including collections, cash application, recurring ACH payments, aging and complex account investigations. Support internal teams and colleagues in resolving escalated receivables matters. 

Job Details 

• Work Setup: Work from home 
• Shift/Schedule: Monday to Friday, 8:00 AM to 5:00 PM U.S. Eastern Time 
• Holidays: U.S. corporate holiday calendar 

Responsibilities 

• Own an assigned portfolio of franchise customer accounts and prioritize collection activity from aging and payment status. 

• Maintain recurring ACH arrangements and support daily cash application and deposit-related research. 

• Research billed amounts, collections exceptions, payment allocations, disputed balances and credit/debit adjustments. 

• Calculate contract-related termination and interpret contracts or other fees for review by the appropriate business/legal team as assigned. 

• Communicate with franchise owners, property contacts and internal teams to resolve complex AR issues. 

• Advise AR Accountants on challenging cases, escalation routes and account resolution documentation. 

• Document customer correspondence, payment commitments and next steps in the relevant system and tracking reports. 

• Prepare account and portfolio updates for collection review meetings and support process improvements. 

• Serve as the primary point of contact for franchisees on invoice discrepancies, listening carefully to hotel owners' concerns and responding with empathy, professionalism and a clear path forward. 

• Develop creative, mutually workable balance resolutions (such as payment plans, adjustment proposals or settlement options) and present them for approval in line with policy. 

• Own the handoff of non-AR issues to the appropriate operational departments, providing full context and following up until each issue is resolved. 

• Initiate invoice correction tickets and monitor them through completion, keeping franchisees informed of status at each stage. 

• Work in conjunction with Franchise Billing to research and correct invoice errors and reduce recurring discrepancies. 

• Maintain open lines of communication with the AR Manager and Operations staff on account status, escalations and emerging trends. 

Qualifications 

• At least 5 years of experience in accounts receivable collections or high-volume portfolio receivables. 

• Knowledge of AR aging, cash applications, recurring payment methods, collections workflows and account reconciliation. 

• Ability to manage a large account portfolio, analyze data in Excel and resolve complex financial/customer issues. 

• Strong professional communication, stakeholder coordination and follow-through. 

• Strong interpersonal relationship skills  

• Ability to listen to and empathize with hotel owners while working toward fair, practical resolutions. 

• Work closely with AR Manager and high-level Operations staff. 

Nice to Have 

• Experience with Microsoft Dynamics, Yardi ticketing systems, and Excel. 

• ACH administration, contract-related charge calculations and franchise collections experience. 

• Informal mentoring, escalation handling and process improvement experience.