Senior Account Operations Specialist

We are seeking aSenior Account Operations Specialistto join our team, supporting key accounts within the Media and Entertainment portfolio.

In this role, you will be responsible for delivering high-quality Account Operations service on the assigned accounts. This position requires maturity in organizing operations activities, being a quick learner, taking ownership of processes, demonstrating proactivity in their realization and optimization, and possessing strong communication skills.

Responsibilities

• Manage contracts end-to-end from a financial perspective, including SOW tracking, unblocking stuck SOW/MSA, obtaining legal approvals, negotiating contracts with Legal, revealing potential blockers and their resolution, and contract management in the Client's system
• Track Account business results, prepare monthly PnL reports, perform cost-benefit analyses, and work proactively with the CP & FP&A team on improvement plans for achieving targets
• Maximize the efficiency of business procedures and optimize workflow where needed (e.g., monitoring burn-down reports, issuing respective COs to avoid revenue leakage, providing recommendations to CP & DM to improve margin)
• Prepare project PnL simulations for new projects when rotation or RP adjustments occur
• Review and adjust Resource plans (adding/removing roles, cost forecasting) in close cooperation with CP, DM & BPS
• Provide daily support to the Account Leadership Team
• Communicate with the Customer's Procurement Teams
• Participate in Stakeholders' meetings
• Contribute to Account Strategy & ADP sessions
• Handle issues management on the Account
• Drive preparation for internal and external events (QBRs, All-Hands)

Requirements

• 3+ years of experience as an Operations Specialist or in a similar role
• Knowledge of operations management
• Ability to collaborate, manage teams, and take ownership of processes
• Background in working with forecasting models and interpreting financial data
• Familiarity with EPAM tools, specifically CRM or similar systems
• Strong communication and leadership skills with a proactive, results-oriented approach
• Capability to handle escalations
• Proficiency in English at an Upper-Intermediate level (B2) or higher

Nice to have

• Experience with PnL Tools and Power BI reports