Senior Account Manager, AMXL JP

Are you excited to drive high-visibility, strategic logistics and technology solutions? AMXL Japan is looking for an Account Manager who continuously engages across business, technical and operational teams to deliver bigger smiles for our customers.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Planning & Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

日本の家具家電配送ネットワークを変革する仕事を一緒にしませんか？アマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って、大型配送の新しいパートナーを開発していくリーダーを探しています。
本ポジションは、Amazon Logistics Extra Large Team (AMXL)にて、各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ、新しい全国配送ネットワークを構築する仕事です。

More Information
・Department:Last Mile(AMZL)
・Job: Other
・Location:Tokyo Office

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.


Key job responsibilities
The Senior Account Manager will be responsible for developing and managing sales plays for business generation and growth. This also includes direct engagement with our Delivery Service Partners and leading quality improvement with operations teams to define and build innovative and delightful experiences for customers. You will be also working closely with internal stakeholders in order to expand/optimize the network with the best quality, speed and cost structure.
- Build the strategic network expansion plan while working with key internal stakeholders (e.g. operations teams, planning teams, legal, finance, etc).
- Develop and manage sales plays for effective account management process
- Manage and develop Delivery Service Partners -developing relationships and growing the AMXL network through these partners.
- Manage complex operational and contractual negotiations
- Prepare and manage the accounts payable process
- Lead partner engagement to support the improvements of delivery quality and drivers’ safety/working environment
- Work with regional leadership teams to develop a strategic partner account management plan for your portfolio of partners
- Understand the safety and regulatory requirements of the industry and the work closely with the internal teams to develop and execute partner account plan
- Prepare and give insights for business reviews to the senior management team regarding progress and roadblocks


デリバリーサービスパートナー（配送パートナー）のアカウントマネージャーとして、デリバリーサイトとパートナー運送会社の責任を持ち、配送サイトのアマゾン社員とパートナー運送会社と密に協力し、配送品質の向上、サービスの追加、安全の確保、法令順守の担保を実施すると同時にパートナーとの信頼関係を強化します。
- 戦略的なネットワーク拡張計画の立案
- 社内関係者(例:オペレーションチーム、企画チーム、法務、財務など)と協業
- 顧客管理プロセスと営業施策の管理
- 新規配送パートナーの開発および信頼関係構築
- 配送パートナーとの価格交渉・契約の締結
- 配送パートナーへの支払いを行うための確認・準備
- 配送サイト訪問を頻繁に行い配送現場の把握
- 配送パートナーをサポートして契約配送品質の実現
- ドライバーの安全と労働環境の向上およびモチベーション向上の施策実施
- 配送パートナーやドライバーの声をオペレーションに反映
- 業界の規制要件を鑑みパートナーアカウントプランを策定・実行
- リーダーシップ向けの報告資料の情報提供と作成


A day in the life
You support the operations team by visiting delivery stations, or you attend daily business reviews and understand what's happening to key network metrics. You travel to meet your existing or potential partners to gather insights and provide recommendations for the network expansion. You provide inputs from daily operations to relevant stakeholders to improve the customer experiences. You challenge the status quo and drive data based decision making within your team. You take business trips within and outside Japan as required to enhance the relation with your partners and develop your knowledge.

DS へVisitしオペレーションのサポートを行う、もしくはオフィスにてチーム内で配送ネットワークの運営状況を確認します。配送ネットワークの運営状況確認は毎日に加えて、週例、月例で実施してネットワーク全体のレビューで報告します。配送パートナーと連携を行い運営面での課題などを確認し、社内の関連部署と改題解決・改善へ向けて連携します。既存もしくは新規配送パートナーを訪問し、運営状況・規模・拡張性などの情報収集を行い、配送ネットワーク拡大に対して提案を行います。日々蓄積されるデータに基づき、チーム内の改善へとつながる判断を行います。エリアの拡張に伴い、出張で各地に行く機会が増え、所属は品川区のオフィスですが、リモートワークも多く、配送パートナーへの訪問など、オフィス以外で多くの時間を費やす職種です。

About the team
AMXL JP team is a single threaded organization that owns Amazon's end-to-end Heavy & Bulky (H&B) logistics network with our willing and equally customer obsessed partners, offering shipping, service & support for consumers and companies in a safe, reliable, seamless, standardized, and sustainable way that surprises and delights our customers. Our delivery partners are experienced in H&B deliveries, providing special handling services such as Room of Choice Delivery, Installation/Assembly and Recycling/Haul-Away.

Our team is made up of a diverse group of individuals across operations, supply chain, tech, finance, planning, customer experience, business intelligence and program management that work closely and collaboratively across Amazon to constantly improve and scale our operations, always insisting on the highest standards and obsessing over delivering bigger smiles for our customers.

我々はこれからあなたと一緒にチーム作りをしたいと思っています。目指すチームは、個々が独立した個性と能力を持ち職務のエクセレンスを目指しますが常に謙虚に周りから学び続けます。我々はカスタマーエクスペリエンスを貪欲に追及しますが、常にフェアで客観性を保ちます。我々は自由にオープンな討議しますが、常に相手への思いやりを持ち、性別、経験、国籍に頓着しません。我々は個々の仕事を尊重しますが、常にサポートの手を差し伸べる用意があり、「それは私の仕事ではありません」とは言いません。我々は仕事に対する情熱を持っていますが、家族やプライベートを大切にします。総じて、我々のチームは毎日一緒に働くのが楽しくなるチームです。

Basic qualifications

- Bachelor’s Degree
- 4+ years of experience in program management, account/vendor management, logistics, operations, supply chain, transportation, or equivalent experience
- Advanced proficiency in Microsoft Office
- Business level of Japanese and English

Preferred qualifications

- Demonstrated ability working in an ambiguous environment
- Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access
- Master's Degree
- 2+ years of product management experience

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