MD
Senior Account Manager
Macpower Digital Assets Edge Private Limited
🇯🇵 Japan
Remote
Manager or above
5 days ago
$110,000 / year
- HTML
- CSS
- JavaScript
- Health insurance
- Equity
5 days ago
- 5+ years of Account Manager and/or Sales experience in the IT industry (Cloud, SaaS, PaaS preferred), preferably in Media, Video Broadcast industry.
- Fluent in Japanese and English.
- Demonstrated ability to present to technical and non-technical audiences and be able to handle objections on the fly.
- Demonstrated ability to multi-task across a wide range of accounts.
- We are searching for an exceptional person to join us as an Account Manager as a member of our growing Account management team in Tokyo and help Brightcove achieve breakout growth. This person must have a proactive attitude and a proven track record for delivering on or exceeding revenue goals and take pride in getting it done.
- The candidate we will hire will be highly self-motivated, extremely organized, team-oriented, creative, and possess outstanding communication and negotiating skills. This role's primary responsibility is cross-selling and upselling into a base of existing customers and requires relationship building, extensive pipeline generation and prospecting. This role also requires to act as the Customer Success/Account Retention team to ultimately ensure complete customer satisfaction and maximum value return from Brightcove products & services.
- Develop an in-depth understanding of the customers' business, challenges and requirements and explain how the Brightcove platform could benefit them.
- Build relationships with key contact person of Partners to encourage/upgrade new and repeat business.
- Work with project champions at clients and within organization to make sure needs are met. Interact both internally with product team, finance team and professional services and externally with customers.
- Manage existing clients including renewing the contract, and analyzing monthly usage and business contribution etc.
- Negotiate contract renewals and upsell/add-on opportunities
- Recruit new Partners and conduct promotional activity.
- 5+ years of Account Manager and/or Sales experience in the IT industry (Cloud, SaaS, PaaS preferred).
- Media industry experience a plus
- Demonstrated ability to multi-task across a wide range of accounts.
- Demonstrated ability to present to technical and non-technical audiences and be able to handle objections on the fly.
- An ability to listen to customer needs, assess these needs effectively and address them through new products and services.
- Excellent presentation and communication skills.
- High level of comfort and experience working with all levels of professionals both internally and externally.
- A proven track record delivering on or exceeding goals.
- Proven ability to operate effectively in a fast-paced, entrepreneurial young company in which cross-functional teamwork and initiative is a must.
- Fluent in Japanese and English
- Familiarity with HTML, CSS and JavaScript is a plus.
- Familiarity working with APIs and SDKs is a plus.
- Experience developing technical solutions is a plus.
- Travel needs: When necessary.
- This is a quota-carrying role
Senior Account Manager · Macpower Digital Assets Edge Private Limited