Conseiller Client (F/H) - Service client - Marrakech - Anglais

Job Title:

Job Description

Join a team that turns every call into an opportunity!🎯

Who are we?

Concentrix is a global company operating in over 70 countries. We specialize in enhancing customer experiences and optimizing business processes, helping companies transform and achieve excellence in a collaborative, inclusive, and innovative environment.

Your role as a Customer Service Advisor

As a Customer Service Advisor, you’ll play a key part in:
•Meeting customer needs: Delivering high-quality service by responding to inquiries through phone, email, or chat.
•Solving problems: Addressing customer issues or complaints to ensure satisfaction.
•Building customer loyalty: Offering personalized solutions to strengthen customer trust and loyalty.
•Contributing to continuous improvement: Sharing customer feedback to enhance our services and processes.

What we offer:

At Concentrix, we place high value on our talent. Here’s what we offer to recognize your contributions:

•Competitive salary with additional bonuses:

• Language bonus for our multilingual Game-Changers.
• Regularity bonus starting from the 12th month and performance-based incentives.
• Special Eid El Adha bonus.

• Outstanding benefits:

• Comprehensive health insurance and pension plan after one year.
• Flexible working hours with the option for remote work after the initial training period.
• Free access to our gym facilities.
• Transport provided for a smooth and safe commute to work.
• Ongoing professional development to enhance your skills and knowledge for the role.

• A dynamic workplace:

• Fun, themed events and gifts throughout the year to build team spirit.

The profile of our Game Changers

We’re seeking talents who:

•Are fluent in English, both written and spoken. 🗣️
•Have excellent communication skills, are organized, independent, and have a positive attitude. 💡
•Are comfortable using digital tools and naturally curious about new technologies. 🖥️
•Are excited by challenges and passionate about customer satisfaction. 🌟

Our recruitment process:

•Online assessments(1h): After we receive your application, we’ll send you an invitation to complete a series of online assessments. These tests are designed to assess your language skills, technical abilities, and personality. Helping us better understand your potential!

•Phone interview: A conversation with a member of our recruitment team to introduce Concentrix and confirm if you’re a good fit for the role.

•In-person interview: A deeper discussion to confirm your skills and align your goals with our company culture.

Ready to take the challenge? Join the Concentrix journey, where innovation and excellence come together! 🚀

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