Security Support Engineer, Identity and Access Management

Are you passionate about securing access at scale and helping customers navigate complex identity and access management challenges? Amazon's Corporate Identity and Access Management (IAM) team is seeking a talented Security Support Engineer to deliver innovative approaches to securing access management across one of the world's largest technology platforms.

In this hands-on role, you will support programs that directly impact how thousands of business owners manage security across the company. You will drive the remediation of known security issues, guide customers through adopting new security products, and help them align their configurations with the latest security standards. This is an opportunity to build foundational skills in security operations while making a measurable impact on Amazon's security posture.

Key job responsibilities
Responsibilities include, but are not limited to:
- Handle security-related support cases within the IAM technology domain, resolving common issues and escalating larger, critical, or complex issues with good judgment
- Assist customers with following remediations steps, identify any blockers, and recognize patterns or trends.
- Work directly with customers to help them adopt new security products or adjust their configuration to meet current security standards
- Contribute to scripting and security tooling efforts that reduce manual effort and improve consistency
- Support security metrics delivery and help identify opportunities for improvement
- Document case investigations, articulating customer impact, steps taken, and case status, while following information security and data classification guidelines to keep customer data safe.


A day in the life
You will work directly with customers to help them adopt new security products or bring their configurations in line with the latest security standards. Cases are typically assigned to you and, as you build expertise, you will resolve them independently or guide the customer to resolution, seeking help from more experienced engineers when an issue appears complex or when additional permissions are required. As you develop, you will begin to recognize recurring issue patterns and apply automation to help drive bulk remediations.

About the team
Our team's mission is to make the secure way the easy way. We focus on Identity and Access Management improvements, and our remit covers both internal and external identity.

We are a dedicated group of security professionals who provide direct support to business owners across the company, innovate to automate operational processes, and continuously improve how Amazon manages access at scale. You will join a collaborative environment where knowledge-sharing and mentorship help you grow within the Support Engineer profession.

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

- Experience troubleshooting and debugging technical systems, or experience in technical support
- Knowledge of UNIX/Linux operating system
- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS
- Experience troubleshooting and documenting findings, or experience troubleshooting and debugging technical systems
- Bachelor's degree or above in Computer Science, Computer Engineering, Cybersecurity, or other related discipline

Preferred qualifications

- Knowledge of information security technologies such as security design review, threat modeling, risk analysis, and software testing techniques
- Experience in scripting or programming work in Ruby, Python, Shell/BASH scripting, Java, C/C++, C*, Perl, or other languages
- Experience in application security architecture, security code reviews, security testing, incident response, or security infrastructure
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Experience taking ownership and driving resolution on escalated customer issues
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks
- - Hands-on experience using or securing services in AWS or other cloud computing environments

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visithttps://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.