Security Shift Manager (65746)

If you are an Enrolled Catawba Citizen and need help with resume writing and interview prep this is available. Please contact: maddison.montgomery@catawba.com

Job Summary:

The Security Shift Manager oversees the safety and security operations of the casino during assignedshifts. This role ensures the protection of guests, employees, and assets while maintaining compliancewith gaming regulations and internal policies.

Responsibilities:

• Lead and manage security officers during the shift, ensuring proper coverage and adherence to protocols.  
• Oversee live feeds and recordings to detect suspicious behavior or policy violations.  
• Respond promptly to emergencies, disturbances, and guest complaints, coordinate with law enforcement when necessary.
• Ensure all security and safety policies are followed, including ID checks, restricted access areas, and gaming floor conduct.
• Provide on-the-job training and performance feedback to security personnel.
• Prepare detailed shift reports documenting incidents, staffing, and operational issues.
• Safeguard cash handling areas, vaults, and high-value assets•     Review daily shift reports and follow up on incidents of importance.
• Ensure compliance with all policies and procedures, including System of Internal Control Standards (SICS) and Tribal Internal Control Standards (TICS).
• Maintain training database of security supervisors, leads and officers.
• Review all incident reports for completeness and accuracy.
• Conduct follow-up investigations into a variety of criminal and non-criminal incidents as directed by the Security Manager.  
• Maintain inventory log of lost and found and coordinate donation and disposal of long-term items.
• Assist the Security Manager in analyzing and recommending changes to staffing levels.
• Maintain equipment logs and recommend new purchases.
• Actively participate in all departmental and company meetings and training courses,  
• Maintain a professional presence on the casino floor, assisting guests and de-escalating conflicts.
• Ensure operations comply with local gaming laws, health and safety regulations.
• Perform other duties as assigned

Qualifications

Qualifications:

• High school diploma or GED, required.
• Associates or bachelors degree in criminal justice, business administration or business management, preferred.  
• Minimum of four (4) years of experience in security or law enforcement and two (2) years of supervisory experience in security or law enforcement, preferably in a casino or hospitality environment; or equivalent combination of education and experience.  
• Must be able to obtain and maintain a valid Catawba Gaming License as required by tribal and state authorities.  
• Must be at least twenty-one (21) years of age.  

Knowledge, Skills & Abilities: 

• Knowledge of gaming regulations and surveillance systems, a plus.
• Strong leadership, communication and conflict-resolution skills.
• CPR, First Aid, and security certifications, a plus.  
• Ability to follow verbal and written instructions.  
• Ability to communicate both verbally and in writing.
• Ability to work an alternate schedule as needed, to include nights, weekends and holidays.  
• Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).

Physical Requirements  

While performing the duties of this position, the employee is regularly required to reach with hands and arms; bend to open/use lower drawers or cabinetry; to talk, hear, and see. Prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.

Revised 10.05.22 Catawba Indian Nation exercises INDIAN PREFERENCE Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)