EI
Security Operations Center Operator
eTeam Inc.
- 🇺🇸 United States
- On-site
- Manager or above
- 12 hours ago
- $24 – $29 / hour
- Square
- Jira
- Incident Response
12 hours ago
Location : KENNETT SQUARE, PA 19348 (Onsite)
Duration : 6 Months of Contract
Job Summary
We are seeking a detail-oriented and dependable Security Operations Center (SOC) Operator to support the Constellation Security Operations Center (CSOC). The operator will monitor physical security systems, respond to intrusion alarms, manage security incidents, coordinate emergency response personnel, and maintain accurate incident reports and shift logs. This role is responsible for protecting critical infrastructure, company assets, and personnel through continuous 24/7 security monitoring.
Key Responsibilities
- Monitor and respond to intrusion detection alarms and physical security system alerts.
- Answer, prioritize, and respond to incoming emergency and routine security calls.
- Coordinate the dispatch of law enforcement and first responders during security incidents.
- Monitor and document site entry/exit activities, including access control and intrusion system disarm events.
- Prepare and submit accurate security incident reports, notifications, and shift activity logs.
- Identify security system issues, submit service requests, and validate corrective maintenance activities.
- Perform routine security system checks, video surveillance reviews, and virtual video tours.
- Support investigations by reviewing video surveillance footage and access control records.
- Perform administrative and operational tasks in accordance with CSOC policies and procedures.
- Follow applicable regulatory requirements, including NERC CIP security procedures and compliance standards.
- Maintain confidentiality and respond effectively to high-stress situations involving safety and security incidents.
- Work assigned fixed shifts as part of a 24/7 Security Operations Center.
- Associate degree (AA) or higher; alternatively, a high school diploma or GED with at least two years of security systems or IT experience.
- Strong verbal and written communication skills, including the ability to prepare clear, grammatically correct business communications.
- Ability to assess situations quickly, prioritize incidents, and respond effectively under pressure.
- Strong attention to detail, documentation, and record-keeping skills.
- Ability to follow established security procedures, regulatory requirements, and operational policies.
- Willingness and ability to work a fixed shift in a 24/7 operations environment.
Experience with the following security systems and tools is preferred or required, as applicable to the client's expectations:
- CCure 9000E
- ExacqVision
- Andover Continuum
- Pelco Control Point
- Compass
- DMP
- D3
- JIRA
- PassagePoint
- Constellation Alert
- Microsoft Office Suite
- Security Operations Center (SOC) operations and physical security monitoring.
- Access control systems and intrusion detection systems.
- Video surveillance monitoring and incident investigation.
- Security incident reporting and emergency response coordination.
- Critical infrastructure protection and substation operations.
- CSOC policies and procedures, Constellation NERC CIP policies and procedures, and CISS policies and procedures.
- Employment Type: Full-Time
- Work Schedule: Fixed shift; 24/7 operational coverage
- Industry: Energy / Utilities / Critical Infrastructure Security
- Export Controls: Position requires compliance with applicable export control requirements.
- Work Environment: Security monitoring and incident response operations center
The SOC Operator plays a critical role in protecting Constellation's critical infrastructure, assets, and personnel by continuously monitoring physical security systems, managing access control events, responding to security alarms, and ensuring timely reporting and escalation of incidents.
Security Operations Center Operator · eTeam Inc.