Search Operations E&I Team Leader - Sao Paulo

About the team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

**It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals.

What will I be doing?

• Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work
• Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures
• Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
• Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met.
• Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
• Being responsible for landing new projects and providing high quality training to BPO site.
• Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
• Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.
• Additional compatible and related responsibilities which are not necessarily listed above.
• Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

***Please submit your CV in English***

Minimum Qualifications

• Recent 3+ years experience working as Team Lead/Content Manager/ Technical Lead. Strong people management skills and currently managing large multicultural teams with diverse skills.
• General knowledge of Search Engineering/Search engines and Search related strategies
• Demonstrate strong attention to detail and the ability to work independently
• Possesses good interpersonal skills, demonstrates good judgment, training, and coaching skills
• Proven track record of working with cross-functional partners, across different countries
• Fluency in English and Portuguese is required. English will be utilized as the primary language for work, while Portuguese will be used for market-specific communications.

Preferred Qualifications

• Bachelor's Degree or equivalent education/experience
• Flexibility to move between projects based on business needs
• Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Resilience and commitment to self-care to manage the emotional demands of the role.