Scheduling Systems Administrator

This Opportunity: 

We are currently looking to fillone 18-month contract Scheduling Systems Administrator role in Toronto, ON. The Scheduling Systems Administrator is responsible for scheduling services according to each client's plan of service, ensuring that Attendants and Team Leaders are available to provide scheduled or on-call services in Supportive Housing and scheduled services for Outreach clients.

Wage: $21.90 per hour

Hours:35 hours per week

Schedule:Mon - Fri 9:00am - 4:30pm with rotating on-call responsibilities that include evenings anf sometimes weekends

Responsibilities:

• Use the electronic Quatro Scheduling system to develop and revise master schedules for clients and staff in accordance with client service plans and budgeted hours.

• Prepare and provide monthly service-hour reports to the Supervisor.

• Ensure client-focused service delivery and refer service complaints to the Supervisor for follow-up.

• Provide administrative support to programs, including correspondence, file management, coordination of staff meetings, orientation, and training.

• Review employee hours for payroll processing and verify personal expense statements to meet deadlines according to the payroll schedule.

• Carry the after-hours phone on a rotating on-call schedule to support clients and staff during evenings and weekends.

Qualifications:

• High school diploma or equivalent.

• Ability to take initiative, multitask, and work under pressure while meeting deadlines.

• Demonstrated proficiency with computer hardware and software, including MS Office, Navision, and Quatro or an equivalent scheduling system.

• Excellent telephone manner and customer service skills.

• Flexibility to adapt to changing job demands.

• Excellent interpersonal and communication skills, with strong mathematical accuracy.

• Excellent writing, proofreading, and organizational skills.

• Scheduling experience is an asset.

• Valid driver's licence and reliable transportation preferred.